Elderberry Expert Rating and Opinion
The Elderberry Index for Voller Care Centre is 4.37 out of 5, against a national average of 3.81. Three findings stand out as positive, and one is worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Care and registered-nurse targets met in four reported quarters
The latest quarter records 224 minutes against a 210-minute daily care target; RN time is 49 against 43.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Fewer residents consistently feel safe
93% answered “Always” or “Most of the time”, compared with 96.5% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.58% | 1354 |
| Staff explaining things | 81.80% | 1354 |
| Enjoying the food | 70.25% | 1354 |
| Following up concerns | 85.18% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Voller Care Centre provide?
In January to March 2026, Voller Care Centre reported 224 minutes of care per resident per day, 14 minutes above its target of 210 minutes. Of those minutes, 49 came from registered nurses, 6 minutes above the registered-nurse target of 43.
In each of the last four quarters, Voller Care Centre met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 214 to 224 across those four quarters.
Who provides that care?
Personal care workers provided 168 of the 224 minutes (75.0%), followed by registered nurses (49 minutes, 21.9%) and enrolled nurses (7 minutes, 3.1%). Voller Care Centre also reported spending on physiotherapists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about Voller Care Centre?
Asked in the 2025 Residents’ Experience Survey whether staff explain things to them, 100% of residents surveyed at Voller Care Centre answered “always” or “most of the time”, 18.2 percentage points above the average of 81.8% across other homes. Answers were also above the average for other homes when residents were asked whether staff follow up when they raise things (100% against 85.2%) and whether they are encouraged to do as much as possible for themselves (100% against 88.6%).
The widest gap below other homes came when residents were asked whether they feel safe: 93% answered “always” or “most of the time”, against an average of 96.5%.
What should you ask about on a visit?
A visit is a chance to ask about what the home does when a resident says they feel unsafe. When residents were asked whether they feel safe, 85% answered “always”, 8% “most of the time” and 8% “some of the time”; none answered “never”.
Do residents get the care they need?
When residents surveyed at Voller Care Centre were asked whether they get the care they need, 77% answered “always” and 23% “most of the time”.
What is the food like at Voller Care Centre?
In the 2025 Residents’ Experience Survey, 85% of residents surveyed at Voller Care Centre said they like the food “always” or “most of the time”, 14.8 percentage points above the average of 70.2% across other homes. The share rose from 54% in 2024. Another 15% answered “some of the time”, and none answered “never”.
Food spending at Voller Care Centre in January to March 2026 was $16 per resident per day, in line with the sector median of $16. Spending on dietitians in the same quarter was $0.37 per resident per day, 32% above the sector median of $0.28.
How are meals prepared?
Voller Care Centre reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
85% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Voller Care Centre spend on resident care?
Total spending at Voller Care Centre in the 2024–25 financial year was $456.42 per resident per day, and care and nursing made up 56.8% of it. Care and nursing spending of $259.05 was 2% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($82.19), accommodation and maintenance ($54.20), and cleaning and laundry ($18.93) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($136.02) and registered nurses ($66.26).
