Elderberry Expert Rating and Opinion
The Elderberry Index for Estia Health Nambour is 4.15 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Care and registered-nurse targets met in four reported quarters
The latest quarter records 218 minutes against a 212-minute daily care target; RN time is 45 against 44.
Staff communication is a relative strength
100% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Worth a closer look
Food spending and enjoyment both fall below their benchmarks
$14 a day vs a $16 sector median; 65% enjoy meals vs 70.3% across other homes.
Food enjoyment fell in the latest survey
65% positive in 2025, compared with 93% in 2024: 28 percentage points lower.
How well the home is run is below the survey average
78% answered “Always” or “Most of the time”, compared with 89.3% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.34% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.58% | 1354 |
| Staff explaining things | 81.80% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Estia Health Nambour provide?
Estia Health Nambour reported 218 minutes of care per resident per day in January to March 2026, 6 minutes above its target of 212 minutes. Of those minutes, 45 came from registered nurses, 1 minute above the registered-nurse target of 44.
In each of the last four quarters, Estia Health Nambour met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 218 to 231.
Who provides that care?
Per resident per day, personal care workers provided 164 minutes, followed by registered nurses (45 minutes) and enrolled nurses (8 minutes). Estia Health Nambour also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about Estia Health Nambour?
Asked in the 2025 Residents’ Experience Survey whether staff explain things to them, 100% of residents surveyed at Estia Health Nambour answered “always” or “most of the time”, 18.2 percentage points above the average of 81.8% across other homes. Answers were also above the average for other homes when residents were asked whether they are encouraged to do as much as possible for themselves (100% against 88.6%) and whether staff follow up when they raise things (93% against 85.2%).
The largest gap below other homes was when residents were asked whether the home is well run: 78% answered “always” or “most of the time”, against an average of 89.3%.
What should you ask about on a visit?
On a visit, you can ask about who runs the home day to day and how changes are communicated. When residents were asked whether the home is well run, 57% answered “always”, 21% “most of the time” and 21% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 79% of residents surveyed at Estia Health Nambour answered “always” and 21% “most of the time”. When asked whether they get the care they need, 79% answered “always” and 21% “most of the time”.
What is the food like at Estia Health Nambour?
When residents surveyed at Estia Health Nambour for the 2025 Residents’ Experience Survey were asked whether they like the food, 65% answered “always” or “most of the time”, 5.3 percentage points below the average of 70.3% across other homes. The share fell from 93% in 2024. Another 36% answered “some of the time”, and none answered “never”.
In January to March 2026, Estia Health Nambour spent $14 per resident per day on food, 13% below the sector median of $16. Spending on dietitians in the same quarter was $0.36 per resident per day, 29% above the sector median of $0.28.
How are meals prepared?
According to Estia Health Nambour, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
65% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Estia Health Nambour spend on resident care?
In the 2024–25 financial year, Estia Health Nambour spent $455.66 per resident per day, and care and nursing made up 60.5% of it. Care and nursing spending of $275.81 was 4% above the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($58.97), accommodation and maintenance ($44.88), and cleaning and laundry ($33.44) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($146.48) and registered nurses ($67.13).
