Elderberry Expert Rating and Opinion
The Elderberry Index for Sinnamon Village - Reid Court is 3.44 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Care and registered-nurse targets met in four reported quarters
The latest quarter records 253 minutes against a 237-minute daily care target; RN time is 50 against 47.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
More residents feel they have a say in daily life
100% answered “Always” or “Most of the time”, compared with 93.2% across other homes.
Worth a closer look
Quality measures rating trails the national average
1 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Following up concerns is below the survey average
61% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Compliance rating trails the national average
4 out of 5, compared with 4.83 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.34% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.21% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Sinnamon Village - Reid Court provide?
Sinnamon Village - Reid Court reported 253 minutes of care per resident per day in January to March 2026, 16 minutes above its target of 237 minutes. Of those minutes, 50 came from registered nurses, 3 minutes above the registered-nurse target of 47.
Sinnamon Village - Reid Court met both its total and registered-nurse targets in each of the last four quarters. Minutes of care per resident per day ranged from 253 to 260 across those four quarters.
Who provides that care?
Personal care workers provided 198 of the 253 minutes (78.3%), followed by registered nurses (50 minutes, 19.8%) and enrolled nurses (5 minutes, 2.0%). Sinnamon Village - Reid Court also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about Sinnamon Village - Reid Court?
In the 2025 Residents’ Experience Survey, 100% of residents surveyed at Sinnamon Village - Reid Court answered “always” or “most of the time” when asked whether they have a say in their daily activities, above the 93.2% average across other homes by 6.8 percentage points. Answers were also above the average for other homes when residents were asked whether they get the care they need (100% against 94.5%) and whether staff are kind and caring (100% against 96.0%).
The widest gap below other homes came when residents were asked whether staff follow up when they raise things: 61% answered “always” or “most of the time”, against an average of 85.2%. In all, answers on 3 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how the home records and follows up concerns. Of residents asked whether staff follow up when they raise things, 38% answered “always”, 23% “most of the time”, 31% “some of the time” and 8% “never”.
Do residents feel safe?
Asked whether they feel safe, 62% of residents surveyed at Sinnamon Village - Reid Court answered “always” and 38% “most of the time”.
What is the food like at Sinnamon Village - Reid Court?
In the 2025 Residents’ Experience Survey, 69% of residents surveyed at Sinnamon Village - Reid Court said they like the food “always” or “most of the time”, within 3 percentage points of the 70.3% average across other homes. Another 15% answered “some of the time” and 15% “never”.
In January to March 2026, Sinnamon Village - Reid Court spent $14 per resident per day on food, 13% below the sector median of $16. In the same quarter, spending on dietitians was $0.13 per resident per day, 54% below the sector median of $0.28.
How are meals prepared?
According to Sinnamon Village - Reid Court, breakfast, lunch and dinner are all prepared by the cook-chill method. Of all meals, 39% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
69% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
