Elderberry Expert Rating and Opinion
The Elderberry Index for Sinnamon Village - Jacobs Court is 4.15 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Care and registered-nurse targets met in four reported quarters
The latest quarter records 231 minutes against a 227-minute daily care target; RN time is 49 against 45.
Quality measures rating exceeds the national average
5 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Compliance rating trails the national average
4 out of 5, compared with 4.83 across other rated homes in the August 2026 extract.
Fewer residents say staff explain things consistently
69% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Confidence in staff skills is below the survey average
77% answered “Always” or “Most of the time”, compared with 89.5% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.34% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.49% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What do residents say about Sinnamon Village - Jacobs Court?
When residents surveyed at Sinnamon Village - Jacobs Court for the 2025 Residents’ Experience Survey were asked whether staff explain things to them, 69% answered “always” or “most of the time”, below the 81.8% average across other homes by 12.8 percentage points. Answers were also below the average for other homes when residents were asked whether staff know what they are doing (77% against 89.5%) and whether the home is well run (77% against 89.3%).
The largest gap above other homes was when residents were asked whether staff are kind and caring: 100% answered “always” or “most of the time”, against an average of 96.0%. In all, answers on 2 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how staff explain changes to care. Of residents asked whether staff explain things to them, 31% answered “always”, 38% “most of the time” and 31% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Sinnamon Village - Jacobs Court were asked whether they feel safe, 92% answered “always” and 8% “most of the time”. When asked whether they get the care they need, 69% answered “always” and 15% “most of the time”.
How much care and nursing does Sinnamon Village - Jacobs Court provide?
In January to March 2026, Sinnamon Village - Jacobs Court reported 231 minutes of care per resident per day, 4 minutes above its target of 227 minutes. Of those minutes, 49 came from registered nurses, 4 minutes above the registered-nurse target of 45.
In each of the last four quarters, Sinnamon Village - Jacobs Court met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 231 to 239 across those four quarters.
Who provides that care?
Personal care workers provided 175 of the 231 minutes (75.8%), followed by registered nurses (49 minutes, 21.2%) and enrolled nurses (7 minutes, 3.0%). Sinnamon Village - Jacobs Court also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What is the food like at Sinnamon Village - Jacobs Court?
When residents surveyed at Sinnamon Village - Jacobs Court for the 2025 Residents’ Experience Survey were asked whether they like the food, 76% answered “always” or “most of the time”, 5.7 percentage points above the average of 70.3% across other homes. Another 8% answered “some of the time” and 15% “never”.
Food spending at Sinnamon Village - Jacobs Court in January to March 2026 was $15 per resident per day, 6% below the sector median of $16. Spending on dietitians in the same quarter was $0.14 per resident per day, 50% below the sector median of $0.28.
How are meals prepared?
Sinnamon Village - Jacobs Court reports that breakfast, lunch and dinner are all prepared by the cook-chill method. Of all meals, 35% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
76% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
