Elderberry Expert Rating and Opinion
The Elderberry Index for Sinnamon Village - Kentish Court is 3.67 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Residents report stronger support for independence
100% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Worth a closer look
Compliance rating trails the national average
4 out of 5, compared with 4.83 across other rated homes in the August 2026 extract.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Respectful treatment is below the survey average
92% answered “Always” or “Most of the time”, compared with 95.9% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.58% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What do residents say about Sinnamon Village - Kentish Court?
In the 2025 Residents’ Experience Survey, 100% of residents surveyed at Sinnamon Village - Kentish Court answered “always” or “most of the time” when asked whether they are encouraged to do as much as possible for themselves, above the 88.6% average across other homes by 11.4 percentage points. When residents were asked whether the home is well run (100% against 89.3%) and whether staff explain things to them (92% against 81.8%), answers were also above the average for other homes.
The widest gap below other homes came when residents were asked whether staff treat them with respect: 92% answered “always” or “most of the time”, against an average of 95.9%.
What should you ask about on a visit?
On a visit, you can ask about how staff are expected to treat residents. Of residents asked whether staff treat them with respect, 46% answered “always”, 46% “most of the time” and 8% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Sinnamon Village - Kentish Court were asked whether they feel safe, 54% answered “always” and 46% “most of the time”. When asked whether they get the care they need, 38% answered “always” and 54% “most of the time”.
How much care and nursing does Sinnamon Village - Kentish Court provide?
Sinnamon Village - Kentish Court reported 227 minutes of care per resident per day in January to March 2026, 3 minutes above its target of 224 minutes. Registered nurses provided 46 of those minutes, 1 minute above the registered-nurse target of 45.
In two of the last four quarters, Sinnamon Village - Kentish Court met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 227 to 232.
Who provides that care?
Per resident per day, personal care workers provided 169 minutes, followed by registered nurses (46 minutes) and enrolled nurses (13 minutes). In the same quarter, Sinnamon Village - Kentish Court also reported spending on physiotherapists, speech pathologists, dietitians, and lifestyle and recreation workers.
What is the food like at Sinnamon Village - Kentish Court?
In the 2025 Residents’ Experience Survey, 77% of residents surveyed at Sinnamon Village - Kentish Court said they like the food “always” or “most of the time”, 6.7 percentage points above the average of 70.3% across other homes. Another 23% answered “some of the time”, and none answered “never”.
In January to March 2026, Sinnamon Village - Kentish Court spent $15 per resident per day on food, 6% below the sector median of $16. Spending on dietitians in the same quarter was $0.15 per resident per day, 46% below the sector median of $0.28.
How are meals prepared?
According to Sinnamon Village - Kentish Court, breakfast, lunch and dinner are all prepared by the cook-chill method. Of all meals, 41% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
77% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
