Elderberry Expert Rating and Opinion
The Elderberry Index for Our Lady Of Consolation Home is 3.6 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Care and registered-nurse targets met in four reported quarters
The latest quarter records 222 minutes against a 220-minute daily care target; RN time is 45 against 44.
Food enjoyment improved in the latest survey
59% positive in 2026, compared with 47% in 2025: 12 percentage points higher.
How well the home is run is above the survey average
100% answered “Always” or “Most of the time”, compared with 88.1% across other homes.
Worth a closer look
Fewer residents say staff explain things consistently
63% answered “Always” or “Most of the time”, compared with 80.3% across other homes.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Fewer residents feel they have a say in daily life
82% answered “Always” or “Most of the time”, compared with 92.7% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.09% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.10% | 1080 |
| Encouragement to stay independent | 87.14% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.36% | 1080 |
| Following up concerns | 84.23% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
What do residents say about Our Lady Of Consolation Home?
In the 2026 Residents’ Experience Survey, 63% of residents surveyed at Our Lady Of Consolation Home answered “always” or “most of the time” when asked whether staff explain things to them, 17.3 percentage points below the average of 80.3% across other homes. When residents were asked whether they have a say in their daily activities (82% against 92.7%) and whether they get the care they need (87% against 94.4%), answers were also below the average for other homes.
The largest gap above other homes was when residents were asked whether the home is well run: 100% answered “always” or “most of the time”, against an average of 88.1%. Altogether, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how staff explain changes to care. Of residents asked whether staff explain things to them, 45% answered “always”, 18% “most of the time”, 32% “some of the time” and 5% “never”.
Do residents feel safe?
Asked whether they feel safe, 73% of residents surveyed at Our Lady Of Consolation Home answered “always” and 23% “most of the time”.
How does Our Lady Of Consolation Home spend on resident care?
In the 2024–25 financial year, Our Lady Of Consolation Home spent $460.28 per resident per day, and care and nursing made up 62.4% of it. Care and nursing spending of $287.35 was 8% above the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included accommodation and maintenance ($53.63), administration ($45.76), and cleaning and laundry ($29.98) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($171.56) and registered nurses ($70.21).
What is the food like at Our Lady Of Consolation Home?
When residents surveyed at Our Lady Of Consolation Home for the 2026 Residents’ Experience Survey were asked whether they like the food, 59% answered “always” or “most of the time”, 8.4 percentage points below the average of 67.4% across other homes. The share rose from 47% in 2025. Another 27% answered “some of the time” and 14% “never”.
Food spending at Our Lady Of Consolation Home in January to March 2026 was $17 per resident per day, 6% above the sector median of $16. Spending on dietitians in the same quarter was $0.25 per resident per day, 11% below the sector median of $0.28.
How are meals prepared?
Our Lady Of Consolation Home reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
59% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Our Lady Of Consolation Home provide?
In January to March 2026, Our Lady Of Consolation Home reported 222 minutes of care per resident per day, 2 minutes above its target of 220 minutes. Registered nurses provided 45 of those minutes, 1 minute above the registered-nurse target of 44.
Our Lady Of Consolation Home met both its total and registered-nurse targets in each of the last four quarters. Minutes of care per resident per day ranged from 222 to 240 across those four quarters.
Who provides that care?
Personal care workers provided 177 of the 222 minutes (79.7%), followed by registered nurses (45 minutes, 20.3%). In the same quarter, Our Lady Of Consolation Home also reported spending on physiotherapists, speech pathologists, dietitians, and lifestyle and recreation workers.
