Elderberry Expert Rating and Opinion
The Elderberry Index for Minchinbury Manor is 3.75 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
How well the home is run is above the survey average
96% answered “Always” or “Most of the time”, compared with 89.3% across other homes.
More residents consistently feel safe
100% answered “Always” or “Most of the time”, compared with 96.4% across other homes.
Worth a closer look
Food enjoyment fell in the latest survey
55% positive in 2025, compared with 80% in 2024: 25 percentage points lower.
Fewer residents say staff explain things consistently
63% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Support for independence is below the survey average
71% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.87% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.83% | 1354 |
| Enjoying the food | 70.27% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
What do residents say about Minchinbury Manor?
When residents surveyed at Minchinbury Manor for the 2025 Residents’ Experience Survey were asked whether staff explain things to them, 63% answered “always” or “most of the time”, below the 81.8% average across other homes by 18.8 percentage points. When residents were asked whether they are encouraged to do as much as possible for themselves (71% against 88.6%) and whether staff treat them with respect (85% against 95.9%), answers were also below the average for other homes.
The largest gap above other homes was when residents were asked whether the home is well run: 96% answered “always” or “most of the time”, against an average of 89.3%. Altogether, answers on 2 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how staff explain changes to care. When residents were asked whether staff explain things to them, 44% answered “always”, 19% “most of the time”, 26% “some of the time” and 11% “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Minchinbury Manor were asked whether they feel safe, 78% answered “always” and 22% “most of the time”. When asked whether they get the care they need, 67% answered “always” and 26% “most of the time”.
How much care and nursing does Minchinbury Manor provide?
Minchinbury Manor reported 229 minutes of care per resident per day in January to March 2026, 7 minutes above its target of 222 minutes. Registered nurses provided 49 of those minutes, 4 minutes above the registered-nurse target of 45.
Minchinbury Manor met both its total and registered-nurse targets in two of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 218 to 229.
Who provides that care?
Of the 229 minutes, personal care workers provided 180 (78.6%), followed by registered nurses (49 minutes, 21.4%). In the same quarter, Minchinbury Manor also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What is the food like at Minchinbury Manor?
In the 2025 Residents’ Experience Survey, 55% of residents surveyed at Minchinbury Manor said they like the food “always” or “most of the time”, 15.3 percentage points below the average of 70.3% across other homes. The share fell from 80% in 2024. Another 30% answered “some of the time” and 15% “never”.
Food spending at Minchinbury Manor in January to March 2026 was $15 per resident per day, 6% below the sector median of $16. In the same quarter, spending on dietitians was $0.26 per resident per day, 7% below the sector median of $0.28.
How are meals prepared?
According to Minchinbury Manor, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
55% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Minchinbury Manor spend on resident care?
Total spending at Minchinbury Manor in the 2024–25 financial year was $416.23 per resident per day, and care and nursing made up 65.4% of it. Care and nursing spending of $272.31 was 3% above the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included accommodation and maintenance ($47.96), administration ($30.30), and cleaning and laundry ($24.50) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($160.01) and registered nurses ($64.55).
