Elderberry Expert Rating and Opinion
The Elderberry Index for Juniper Ella Williams is 3.67 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Care and registered-nurse targets met in four reported quarters
The latest quarter records 233 minutes against a 231-minute daily care target; RN time is 46 against 46.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
How well the home is run is above the survey average
93% answered “Always” or “Most of the time”, compared with 88.1% across other homes.
Worth a closer look
Enjoying the food is below the survey average
42% answered “Always” or “Most of the time”, compared with 67.4% across other homes.
Fewer residents say staff explain things consistently
57% answered “Always” or “Most of the time”, compared with 80.3% across other homes.
Food enjoyment fell in the latest survey
42% positive in 2026, compared with 78% in 2025: 36 percentage points lower.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.17% | 1079 |
| Staff explaining things | 80.28% | 1078 |
| Enjoying the food | 67.36% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
What do residents say about Juniper Ella Williams?
Asked in the 2026 Residents’ Experience Survey whether staff explain things to them, 57% of residents surveyed at Juniper Ella Williams answered “always” or “most of the time”, below the 80.3% average across other homes by 23.3 percentage points. Answers were also below the average for other homes when residents were asked whether they are encouraged to do as much as possible for themselves (72% against 87.2%) and whether staff follow up when they raise things (78% against 84.2%).
The largest gap above other homes was when residents were asked whether the home is well run: 93% answered “always” or “most of the time”, against an average of 88.1%. In all, answers on 2 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how staff explain changes to care. Of residents asked whether staff explain things to them, 14% answered “always”, 43% “most of the time” and 43% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 64% of residents surveyed at Juniper Ella Williams answered “always” and 29% “most of the time”. When asked whether they get the care they need, 64% answered “always” and 29% “most of the time”.
What is the food like at Juniper Ella Williams?
In the 2026 Residents’ Experience Survey, 42% of residents surveyed at Juniper Ella Williams said they like the food “always” or “most of the time”, 25.4 percentage points below the average of 67.4% across other homes. The share fell from 78% in 2025. Another 43% answered “some of the time” and 14% “never”.
Food spending at Juniper Ella Williams in January to March 2026 was $19 per resident per day, 19% above the sector median of $16. In the same quarter, Juniper Ella Williams reported no spending on dietitians, against a sector median of $0.28 per resident per day.
How are meals prepared?
According to Juniper Ella Williams, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
42% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Juniper Ella Williams provide?
Juniper Ella Williams reported 233 minutes of care per resident per day in January to March 2026, 2 minutes above its target of 231 minutes. Registered nurses provided 46 of those minutes, matching the registered-nurse target of 46.
Juniper Ella Williams met both its total and registered-nurse targets in each of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 232 to 238.
Who provides that care?
Per resident per day, personal care workers provided 179 minutes, followed by registered nurses (46 minutes) and enrolled nurses (7 minutes). In the same quarter, Juniper Ella Williams also reported spending on physiotherapists, podiatrists, speech pathologists, and lifestyle and recreation workers.
How does Juniper Ella Williams spend on resident care?
Total spending at Juniper Ella Williams in the 2024–25 financial year was $426.63 per resident per day, and care and nursing made up 62.8% of it. Care and nursing spending of $268.12 was 1% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($51.34), accommodation and maintenance ($34.56), and cleaning and laundry ($25.04) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($163.53) and registered nurses ($68.10).
