Elderberry Expert Rating and Opinion
The Elderberry Index for Juniper Bethshan is 3.67 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Care and registered-nurse targets met in four reported quarters
The latest quarter records 209 minutes against a 200-minute daily care target; RN time is 58 against 42.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
More residents feel they have a say in daily life
100% answered “Always” or “Most of the time”, compared with 93.2% across other homes.
Worth a closer look
Following up concerns is below the survey average
59% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
How well the home is run is below the survey average
66% answered “Always” or “Most of the time”, compared with 89.3% across other homes.
Food enjoyment fell in the latest survey
50% positive in 2025, compared with 75% in 2024: 25 percentage points lower.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.87% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.34% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.61% | 1354 |
| Staff explaining things | 81.83% | 1354 |
| Enjoying the food | 70.28% | 1354 |
| Following up concerns | 85.21% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What do residents say about Juniper Bethshan?
In the 2025 Residents’ Experience Survey, 59% of residents surveyed at Juniper Bethshan answered “always” or “most of the time” when asked whether staff follow up when they raise things, 26.2 percentage points below the average of 85.2% across other homes. Answers were also below the average for other homes when residents were asked whether the home is well run (66% against 89.3%) and whether they are encouraged to do as much as possible for themselves (67% against 88.6%).
The largest gap above other homes was when residents were asked whether they have a say in their daily activities: 100% answered “always” or “most of the time”, against an average of 93.2%. In all, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how the home records and follows up concerns. When residents were asked whether staff follow up when they raise things, 17% answered “always”, 42% “most of the time” and 42% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Juniper Bethshan were asked whether they feel safe, 83% answered “always” and 17% “most of the time”. When asked whether they get the care they need, 50% answered “always” and 50% “most of the time”.
How much care and nursing does Juniper Bethshan provide?
In January to March 2026, Juniper Bethshan reported 209 minutes of care per resident per day, 9 minutes above its target of 200 minutes. Of those minutes, 58 came from registered nurses, 16 minutes above the registered-nurse target of 42.
Juniper Bethshan met both its total and registered-nurse targets in each of the last four quarters. Minutes of care per resident per day ranged from 207 to 217 across those four quarters.
Who provides that care?
Per resident per day, personal care workers provided 142 minutes, followed by registered nurses (58 minutes) and enrolled nurses (8 minutes). Juniper Bethshan also reported spending on physiotherapists, podiatrists, and lifestyle and recreation workers in the same quarter.
What is the food like at Juniper Bethshan?
In the 2025 Residents’ Experience Survey, 50% of residents surveyed at Juniper Bethshan said they like the food “always” or “most of the time”, 20.3 percentage points below the average of 70.3% across other homes. The share fell from 75% in 2024. Another 42% answered “some of the time” and 8% “never”.
Food spending at Juniper Bethshan in January to March 2026 was $25 per resident per day, 56% above the sector median of $16. In the same quarter, Juniper Bethshan reported no spending on dietitians, against a sector median of $0.28 per resident per day.
How are meals prepared?
Juniper Bethshan reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
50% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Juniper Bethshan spend on resident care?
In the 2024–25 financial year, Juniper Bethshan spent $478.31 per resident per day, and care and nursing made up 57.5% of it. Care and nursing spending of $275.23 was 4% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($69.68), accommodation and maintenance ($47.86), and cleaning and laundry ($23.06) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($123.68) and registered nurses ($117.93).
