Elderberry Expert Rating and Opinion
The Elderberry Index for Springhaven Frail Aged Hostel is 3.7 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Staff communication is a relative strength
100% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Enjoying the food is below the survey average
42% answered “Always” or “Most of the time”, compared with 70.3% across other homes.
Quality measures rating trails the national average
2 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Compliance rating trails the national average
4 out of 5, compared with 4.83 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.58% | 1354 |
| Staff explaining things | 81.80% | 1354 |
| Enjoying the food | 70.28% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What do residents say about Springhaven Frail Aged Hostel?
When residents surveyed at Springhaven Frail Aged Hostel for the 2025 Residents’ Experience Survey were asked whether staff explain things to them, 100% answered “always” or “most of the time”, 18.2 percentage points above the average of 81.8% across other homes. Answers were also above the average for other homes when residents were asked whether they are encouraged to do as much as possible for themselves (100% against 88.6%) and whether staff know what they are doing (100% against 89.5%).
The widest gap below other homes came when residents were asked whether they feel safe: 91% answered “always” or “most of the time”, against an average of 96.5%. In all, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about what the home does when a resident says they feel unsafe. When residents were asked whether they feel safe, 83% answered “always”, 8% “most of the time” and 8% “never”; none answered “some of the time”.
Do residents get the care they need?
Asked whether they get the care they need, 75% of residents surveyed at Springhaven Frail Aged Hostel answered “always” and 25% “most of the time”.
What is the food like at Springhaven Frail Aged Hostel?
In the 2025 Residents’ Experience Survey, 42% of residents surveyed at Springhaven Frail Aged Hostel said they like the food “always” or “most of the time”, 28.3 percentage points below the average of 70.3% across other homes. Another 58% answered “some of the time”, and none answered “never”.
In January to March 2026, Springhaven Frail Aged Hostel spent $19 per resident per day on food, 19% above the sector median of $16. Spending on dietitians in the same quarter was $0.96 per resident per day, 243% above the sector median of $0.28.
How are meals prepared?
According to Springhaven Frail Aged Hostel, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
42% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Springhaven Frail Aged Hostel provide?
Springhaven Frail Aged Hostel reported 226 minutes of care per resident per day in January to March 2026, 8 minutes above its target of 218 minutes. Registered nurses provided 78 of those minutes, 33 minutes above the registered-nurse target of 45.
Who provides that care?
Personal care workers provided 147 minutes per resident per day, followed by registered nurses (78 minutes). In the same quarter, Springhaven Frail Aged Hostel also reported spending on physiotherapists, speech pathologists and dietitians.
