Elderberry Expert Rating and Opinion
The Elderberry Index for Homewood Gardens is 4.15 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Quality measures rating exceeds the national average
5 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Food spending and enjoyment both fall below their benchmarks
$14 a day vs a $16 sector median; 66% enjoy meals vs 70.3% across other homes.
Food enjoyment fell in the latest survey
66% positive in 2025, compared with 84% in 2024: 18 percentage points lower.
Compliance rating trails the national average
4 out of 5, compared with 4.83 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.58% | 1354 |
| Staff explaining things | 81.83% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What do residents say about Homewood Gardens?
Asked in the 2025 Residents’ Experience Survey whether they are encouraged to do as much as possible for themselves, 100% of residents surveyed at Homewood Gardens answered “always” or “most of the time”, above the 88.6% average across other homes by 11.4 percentage points. Answers were also above the average for other homes when residents were asked whether they have a say in their daily activities (100% against 93.2%) and whether they get the care they need (100% against 94.5%).
The widest gap below other homes came when residents were asked whether staff explain things to them: 66% answered “always” or “most of the time”, against an average of 81.8%. Altogether, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how staff explain changes to care. Of residents asked whether staff explain things to them, 33% answered “always”, 33% “most of the time” and 33% “some of the time”; none answered “never”.
Do residents feel safe?
When residents surveyed at Homewood Gardens were asked whether they feel safe, 67% answered “always” and 25% “most of the time”.
How does Homewood Gardens spend on resident care?
In the 2024–25 financial year, Homewood Gardens spent $438.73 per resident per day, and care and nursing made up 54.8% of it. Care and nursing spending of $240.38 was 9% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($93.13), administration ($52.76), and cleaning and laundry ($28.09) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($147.29) and registered nurses ($54.76).
What is the food like at Homewood Gardens?
When residents surveyed at Homewood Gardens for the 2025 Residents’ Experience Survey were asked whether they like the food, 66% answered “always” or “most of the time”, 4.3 percentage points below the average of 70.3% across other homes. The share fell from 84% in 2024. Another 33% answered “some of the time”, and none answered “never”.
Food spending at Homewood Gardens in January to March 2026 was $14 per resident per day, 13% below the sector median of $16. In the same quarter, Homewood Gardens reported no spending on dietitians, against a sector median of $0.28 per resident per day.
How are meals prepared?
According to Homewood Gardens, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
66% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Homewood Gardens provide?
Homewood Gardens reported 212 minutes of care per resident per day in January to March 2026, 1 minute above its target of 211 minutes. Of those minutes, 44 came from registered nurses, 1 minute above the registered-nurse target of 43.
In two of the last four quarters, Homewood Gardens met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 196 to 212 across those four quarters.
Who provides that care?
Personal care workers provided 161 of the 212 minutes (75.9%), followed by registered nurses (44 minutes, 20.8%) and enrolled nurses (7 minutes, 3.3%). Homewood Gardens also reported spending on physiotherapists, podiatrists, speech pathologists, and lifestyle and recreation workers in the same quarter.
