Elderberry Expert Rating and Opinion
The Elderberry Index for Bupa Bexley is 3.08 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents report stronger support for independence
93% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Kind and caring staff is above the survey average
100% answered “Always” or “Most of the time”, compared with 96.0% across other homes.
How well the home is run is above the survey average
93% answered “Always” or “Most of the time”, compared with 89.3% across other homes.
Worth a closer look
Food spending and enjoyment both fall below their benchmarks
$11 a day vs a $16 sector median; 50% enjoy meals vs 70.3% across other homes.
Reported care time falls short of a staffing target
Total care: 231 vs 236 minutes; registered nurses: 49 vs 47 minutes per resident per day.
Food enjoyment fell in the latest survey
50% positive in 2025, compared with 72% in 2024: 22 percentage points lower.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.46% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.83% | 1354 |
| Enjoying the food | 70.28% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
What do residents say about Bupa Bexley?
Asked in the 2025 Residents’ Experience Survey whether staff explain things to them, 64% of residents surveyed at Bupa Bexley answered “always” or “most of the time”, below the 81.8% average across other homes by 17.8 percentage points. When residents were asked whether they feel safe (79% against 96.5%) and whether they have a say in their daily activities (79% against 93.2%), answers were also below the average for other homes.
The largest gap above other homes was when residents were asked whether they are encouraged to do as much as possible for themselves: 93% answered “always” or “most of the time”, against an average of 88.6%. In all, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how staff explain changes to care. Of residents asked whether staff explain things to them, 21% answered “always”, 43% “most of the time” and 36% “some of the time”; none answered “never”.
Do residents get the care they need?
Asked whether they get the care they need, 43% of residents surveyed at Bupa Bexley answered “always” and 50% “most of the time”.
What is the food like at Bupa Bexley?
In the 2025 Residents’ Experience Survey, 50% of residents surveyed at Bupa Bexley said they like the food “always” or “most of the time”, 20.3 percentage points below the average of 70.3% across other homes. The share fell from 72% in 2024. Another 43% answered “some of the time” and 7% “never”.
In January to March 2026, Bupa Bexley spent $11 per resident per day on food, 31% below the sector median of $16. In the same quarter, spending on dietitians was $0.25 per resident per day, 11% below the sector median of $0.28.
How are meals prepared?
According to Bupa Bexley, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
50% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Bupa Bexley provide?
In January to March 2026, Bupa Bexley reported 231 minutes of care per resident per day, 5 minutes below its target of 236 minutes. Of those minutes, 49 came from registered nurses, 2 minutes above the registered-nurse target of 47.
Bupa Bexley met both its total and registered-nurse targets in none of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 222 to 231.
Who provides that care?
Per resident per day, personal care workers provided 181 minutes, followed by registered nurses (49 minutes). In the same quarter, Bupa Bexley also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
How does Bupa Bexley spend on resident care?
In the 2024–25 financial year, Bupa Bexley spent $444.08 per resident per day, and care and nursing made up 59.9% of it. Care and nursing spending of $266.13 was in line with the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($78.49), cleaning and laundry ($34.12), and accommodation and maintenance ($30.20) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($166.73) and registered nurses ($62.39).
