Elderberry Expert Rating and Opinion
The Elderberry Index for Bexley Care Centre is 3.3 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Enjoying the food is above the survey average
77% answered “Always” or “Most of the time”, compared with 67.3% across other homes.
Following up concerns is above the survey average
93% answered “Always” or “Most of the time”, compared with 84.2% across other homes.
More residents feel they have a say in daily life
100% answered “Always” or “Most of the time”, compared with 92.7% across other homes.
Worth a closer look
Fewer residents say staff explain things consistently
62% answered “Always” or “Most of the time”, compared with 80.3% across other homes.
Compliance rating trails the national average
4 out of 5, compared with 4.83 across other rated homes in the August 2026 extract.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.43% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.27% | 1078 |
| Enjoying the food | 67.33% | 1080 |
| Following up concerns | 84.21% | 1079 |
| Kind and caring staff | 95.43% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
What do residents say about Bexley Care Centre?
Asked in the 2026 Residents’ Experience Survey whether staff explain things to them, 62% of residents surveyed at Bexley Care Centre answered “always” or “most of the time”, below the 80.3% average across other homes by 18.3 percentage points. Answers were also below the average for other homes when residents were asked whether staff are kind and caring (84% against 95.4%) and whether they get the care they need (85% against 94.4%).
The largest gap above other homes was when residents were asked whether staff follow up when they raise things: 93% answered “always” or “most of the time”, against an average of 84.2%. Altogether, answers on 4 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how staff explain changes to care. When residents were asked whether staff explain things to them, 54% answered “always”, 8% “most of the time” and 38% “some of the time”; none answered “never”.
Do residents feel safe?
Asked whether they feel safe, 46% of residents surveyed at Bexley Care Centre answered “always” and 46% “most of the time”.
How much care and nursing does Bexley Care Centre provide?
Bexley Care Centre reported 248 minutes of care per resident per day in January to March 2026, 5 minutes above its target of 243 minutes. Registered nurses provided 49 of those minutes, 2 minutes above the registered-nurse target of 47.
Who provides that care?
Per resident per day, personal care workers provided 198 minutes, followed by registered nurses (49 minutes). In the same quarter, Bexley Care Centre also reported spending on physiotherapists, speech pathologists and dietitians.
What is the food like at Bexley Care Centre?
When residents surveyed at Bexley Care Centre for the 2026 Residents’ Experience Survey were asked whether they like the food, 77% answered “always” or “most of the time”, 9.7 percentage points above the average of 67.3% across other homes. Another 23% answered “some of the time”, and none answered “never”.
In January to March 2026, Bexley Care Centre spent $15 per resident per day on food, 6% below the sector median of $16. Spending on dietitians in the same quarter was $0.63 per resident per day, 125% above the sector median of $0.28.
How are meals prepared?
According to Bexley Care Centre, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
77% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
