Elderberry Expert Rating and Opinion
The Elderberry Index for Gibson Street Complex is 4.15 out of 5, against a national average of 3.81. Three findings stand out as positive, and two are worth a closer look.
Things we noticed
Positive standouts
Food enjoyment improved in the latest survey
78% positive in 2026, compared with 60% in 2025: 18 percentage points higher.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Worth a closer look
Following up concerns is below the survey average
78% answered “Always” or “Most of the time”, compared with 84.2% across other homes.
Fewer residents feel they have a say in daily life
87% answered “Always” or “Most of the time”, compared with 92.7% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.14% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.33% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
How does Gibson Street Complex spend on resident care?
Spending on care and nursing at Gibson Street Complex in the 2024–25 financial year was $355.06 per resident per day, 34% above the sector median of $264.85. Total spending was $613.55 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($88.83), administration ($74.52), and cleaning and laundry ($42.62) per resident per day. Within care and nursing, the largest amounts per resident per day went to enrolled nurses ($150.37) and registered nurses ($140.32).
How much care and nursing does Gibson Street Complex provide?
Gibson Street Complex reported 218 minutes of care per resident per day in January to March 2026, 6 minutes above its target of 212 minutes. Registered nurses provided 98 of those minutes, 55 minutes above the registered-nurse target of 43.
Gibson Street Complex met both its total and registered-nurse targets in three of the last four quarters. Minutes of care per resident per day ranged from 204 to 230 across those four quarters.
Who provides that care?
Enrolled nurses provided 109 of the 218 minutes (50.0%), followed by registered nurses (98 minutes, 45.0%) and personal care workers (11 minutes, 5.0%). In the same quarter, Gibson Street Complex also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What is the food like at Gibson Street Complex?
In the 2026 Residents’ Experience Survey, 78% of residents surveyed at Gibson Street Complex said they like the food “always” or “most of the time”, 10.7 percentage points above the average of 67.3% across other homes. The share rose from 60% in 2025. Another 17% answered “some of the time” and 4% “never”.
Food spending at Gibson Street Complex in January to March 2026 was $19 per resident per day, 19% above the sector median of $16. Spending on dietitians in the same quarter was $0.65 per resident per day, 132% above the sector median of $0.28.
How are meals prepared?
Gibson Street Complex reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
78% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Gibson Street Complex?
In the 2026 Residents’ Experience Survey, 100% of residents surveyed at Gibson Street Complex answered “always” or “most of the time” when asked whether they are encouraged to do as much as possible for themselves, above the 87.1% average across other homes by 12.9 percentage points. When residents were asked whether staff know what they are doing (95% against 89.1%) and whether staff explain things to them (86% against 80.3%), answers were also above the average for other homes.
The largest gap below other homes was when residents were asked whether staff follow up when they raise things: 78% answered “always” or “most of the time”, against an average of 84.2%. Altogether, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how the home records and follows up concerns. Of residents asked whether staff follow up when they raise things, 39% answered “always”, 39% “most of the time” and 22% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Gibson Street Complex were asked whether they feel safe, 91% answered “always” and 9% “most of the time”. When asked whether they get the care they need, 70% answered “always” and 30% “most of the time”.
