Elderberry Expert Rating and Opinion
The Elderberry Index for Edenfield Family Care - Nerrilda is 4.12 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
5 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Food enjoyment improved in the latest survey
69% positive in 2025, compared with 58% in 2024: 11 percentage points higher.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Worth a closer look
Respectful treatment is below the survey average
77% answered “Always” or “Most of the time”, compared with 95.9% across other homes.
Getting needed care is below the survey average
77% answered “Always” or “Most of the time”, compared with 94.5% across other homes.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.88% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.49% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.97% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
What do residents say about Edenfield Family Care - Nerrilda?
When residents surveyed at Edenfield Family Care - Nerrilda for the 2025 Residents’ Experience Survey were asked whether staff treat them with respect, 77% answered “always” or “most of the time”, 18.9 percentage points below the average of 95.9% across other homes. When residents were asked whether they get the care they need (77% against 94.5%) and whether staff know what they are doing (76% against 89.5%), answers were also below the average for other homes.
At Edenfield Family Care - Nerrilda, answers were at least 3 percentage points below the average for other homes on all 10 questions other than food.
What should you ask about on a visit?
A visit is a chance to ask about how staff are expected to treat residents. Of residents asked whether staff treat them with respect, 69% answered “always”, 8% “most of the time”, 8% “some of the time” and 15% “never”.
Do residents feel safe?
When residents surveyed at Edenfield Family Care - Nerrilda were asked whether they feel safe, 69% answered “always” and 23% “most of the time”.
How does Edenfield Family Care - Nerrilda spend on resident care?
In the 2024–25 financial year, Edenfield Family Care - Nerrilda spent $231.74 per resident per day on care and nursing, 13% below the sector median of $264.85. Spending across all categories was $375.83 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($52.92), administration ($30.98), and cleaning and laundry ($24.27) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($114.85) and registered nurses ($61.66).
What is the food like at Edenfield Family Care - Nerrilda?
When residents surveyed at Edenfield Family Care - Nerrilda for the 2025 Residents’ Experience Survey were asked whether they like the food, 69% answered “always” or “most of the time”, 11 percentage points higher than the 58% recorded in 2024. Another 23% answered “some of the time” and 8% “never”.
Food spending at Edenfield Family Care - Nerrilda in January to March 2026 was $19 per resident per day, 19% above the sector median of $16. In the same quarter, Edenfield Family Care - Nerrilda reported no spending on dietitians, against a sector median of $0.28 per resident per day.
How are meals prepared?
Edenfield Family Care - Nerrilda reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
69% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Edenfield Family Care - Nerrilda provide?
In January to March 2026, Edenfield Family Care - Nerrilda reported 216 minutes of care per resident per day, 2 minutes above its target of 214 minutes. Registered nurses provided 52 of those minutes, 9 minutes above the registered-nurse target of 43.
Edenfield Family Care - Nerrilda met both its total and registered-nurse targets in one of the last four quarters. Minutes of care per resident per day ranged from 190 to 216 across those four quarters.
Who provides that care?
Personal care workers provided 153 of the 216 minutes (70.8%), followed by registered nurses (52 minutes, 24.1%) and enrolled nurses (11 minutes, 5.1%). In the same quarter, Edenfield Family Care - Nerrilda also reported spending on physiotherapists, speech pathologists, and lifestyle and recreation workers.
