Elderberry Expert Rating and Opinion
The Elderberry Index for Copperhouse Court Hostel is 3.23 out of 5, against a national average of 3.81. Three findings are worth a closer look.
Things we noticed
Worth a closer look
Reported care time falls short of a staffing target
Total care: 215 vs 218 minutes; registered nurses: 40 vs 44 minutes per resident per day.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Quality measures rating trails the national average
2 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.87% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.34% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.21% | 1354 |
What do residents say about Copperhouse Court Hostel?
Asked in the 2025 Residents’ Experience Survey whether they get the care they need, 77% of residents surveyed at Copperhouse Court Hostel answered “always” or “most of the time”, below the 94.5% average across other homes by 17.5 percentage points. When residents were asked whether they have a say in their daily activities (77% against 93.2%) and whether they are encouraged to do as much as possible for themselves (76% against 88.6%), answers were also below the average for other homes.
At Copperhouse Court Hostel, answers were at least 3 percentage points below the average for other homes on 9 of the 10 questions other than food, and within 3 percentage points on the rest.
What should you ask about on a visit?
On a visit, you can ask about how care plans are reviewed and changed. Of residents asked whether they get the care they need, 46% answered “always”, 31% “most of the time” and 23% “some of the time”; none answered “never”.
Do residents feel safe?
When residents surveyed at Copperhouse Court Hostel were asked whether they feel safe, 85% answered “always” and 8% “most of the time”.
How much care and nursing does Copperhouse Court Hostel provide?
In January to March 2026, Copperhouse Court Hostel reported 215 minutes of care per resident per day, 3 minutes below its target of 218 minutes. Of those minutes, 40 came from registered nurses, 4 minutes below the registered-nurse target of 44.
Copperhouse Court Hostel met both its total and registered-nurse targets in none of the last four quarters. Minutes of care per resident per day ranged from 213 to 215 across those four quarters.
Who provides that care?
Personal care workers provided 146 of the 215 minutes (67.9%), followed by registered nurses (40 minutes, 18.6%) and enrolled nurses (29 minutes, 13.5%). In the same quarter, Copperhouse Court Hostel also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What is the food like at Copperhouse Court Hostel?
When residents surveyed at Copperhouse Court Hostel for the 2025 Residents’ Experience Survey were asked whether they like the food, 69% answered “always” or “most of the time”, within 3 percentage points of the 70.3% average across other homes. The share was also 69% in 2024. Another 31% answered “some of the time”, and none answered “never”.
Food spending at Copperhouse Court Hostel in January to March 2026 was $17 per resident per day, 6% above the sector median of $16. Spending on dietitians in the same quarter was $0.75 per resident per day, 168% above the sector median of $0.28.
How are meals prepared?
According to Copperhouse Court Hostel, breakfast, lunch and dinner are all cooked fresh. All meals are prepared off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
69% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Copperhouse Court Hostel spend on resident care?
In the 2024–25 financial year, Copperhouse Court Hostel spent $437 per resident per day, and care and nursing made up 62.6% of it. Care and nursing spending of $273.78 was 3% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($66.84), cleaning and laundry ($45.52), and accommodation and maintenance ($21.16) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($131.10) and registered nurses ($63.97).
