Elderberry Expert Rating and Opinion
The Elderberry Index for Cumberland View Aged Care - Whalley Drive is 2.78 out of 5, against a national average of 3.81. One finding stands out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Kind and caring staff is above the survey average
100% answered “Always” or “Most of the time”, compared with 96.0% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 199 vs 207 minutes; registered nurses: 41 vs 42 minutes per resident per day.
Quality measures rating trails the national average
1 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.61% | 1354 |
| Staff explaining things | 81.83% | 1354 |
| Enjoying the food | 70.27% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.21% | 1354 |
What do residents say about Cumberland View Aged Care - Whalley Drive?
When residents surveyed at Cumberland View Aged Care - Whalley Drive for the 2025 Residents’ Experience Survey were asked whether staff explain things to them, 61% answered “always” or “most of the time”, below the 81.8% average across other homes by 20.8 percentage points. When residents were asked whether they are encouraged to do as much as possible for themselves (68% against 88.6%) and whether they have a say in their daily activities (74% against 93.2%), answers were also below the average for other homes.
The widest gap above other homes came when residents were asked whether staff are kind and caring: 100% answered “always” or “most of the time”, against an average of 96.0%.
What should you ask about on a visit?
On a visit, you can ask about how staff explain changes to care. Of residents asked whether staff explain things to them, 16% answered “always”, 45% “most of the time”, 32% “some of the time” and 6% “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Cumberland View Aged Care - Whalley Drive were asked whether they feel safe, 77% answered “always” and 19% “most of the time”. When asked whether they get the care they need, 55% answered “always” and 35% “most of the time”.
How much care and nursing does Cumberland View Aged Care - Whalley Drive provide?
Cumberland View Aged Care - Whalley Drive reported 199 minutes of care per resident per day in January to March 2026, 8 minutes below its target of 207 minutes. Registered nurses provided 41 of those minutes, 1 minute below the registered-nurse target of 42.
In two of the last four quarters, Cumberland View Aged Care - Whalley Drive met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 199 to 209 across those four quarters.
Who provides that care?
Of the 199 minutes, personal care workers provided 149 (74.9%), followed by registered nurses (41 minutes, 20.6%) and enrolled nurses (9 minutes, 4.5%). Cumberland View Aged Care - Whalley Drive also reported spending on physiotherapists, podiatrists, speech pathologists and dietitians in the same quarter.
What is the food like at Cumberland View Aged Care - Whalley Drive?
When residents surveyed at Cumberland View Aged Care - Whalley Drive for the 2025 Residents’ Experience Survey were asked whether they like the food, 58% answered “always” or “most of the time”, 12.3 percentage points below the average of 70.3% across other homes. Another 39% answered “some of the time” and 3% “never”.
In January to March 2026, Cumberland View Aged Care - Whalley Drive spent $15 per resident per day on food, 6% below the sector median of $16. In the same quarter, spending on dietitians was $0.42 per resident per day, 50% above the sector median of $0.28.
How are meals prepared?
Cumberland View Aged Care - Whalley Drive reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
58% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
