Elderberry Expert Rating and Opinion
The Elderberry Index for Glen Waverley Nursing Home is 4.23 out of 5, against a national average of 3.81. Three findings stand out as positive.
Things we noticed
Positive standouts
Food enjoyment is above average, with lower reported spending
83% enjoy meals vs 67.3% across other homes; spending is $13 vs a $16 sector median.
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.4% and 95.4% across other homes.
Quality measures rating exceeds the national average
5 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.07% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.14% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.32% | 1080 |
| Following up concerns | 84.20% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
Where is Glen Waverley Nursing Home?
Glen Waverley Nursing Home is at 982 High Street Road, Glen Waverley. The closest named places on OpenStreetMap are Kristen Cl/High Street Rd (90 m), The Salvation Army Waverley Temple (140 m) and Shepherds Bush (630 m). Every distance here is a straight line from the home’s mapped location, not a road route.
The nearest hospital is Vermont Private Hospital, 2.3 km away. The closest GP or medical centre is Kerrie Road Family Medical Centre, at 940 m. The nearest pharmacy, Kerrie Road Pharmacy, is 900 m from the home. These distances matter most for residents who keep appointments outside the home, so it is worth asking how transport to them is arranged.
The nearest bus stop, Kristen Cl/High Street Rd, is 90 m from the home. The closest train station is Glen Waverley, 2.3 km away. For everyday errands, French's IGA X-Press supermarket is 900 m away and The Glen is 2.0 km. For visitors and outings, Shepherds Bush is 630 m away, Glen Waverley Public Library is 2.2 km and The Salvation Army Waverley Temple is 140 m.
Which facilities are closest?
- Bus stopKristen Cl/High Street Rd90 m
- Place of worshipThe Salvation Army Waverley Temple140 m
- ParkShepherds Bush630 m
- PharmacyKerrie Road Pharmacy900 m
- SupermarketFrench's IGA X-Press900 m
The four closest, on the map
Pins 1 to 4 are the four closest facilities, in the same order as the list.
Sources and Explanation
Each place is the nearest named facility of its kind on OpenStreetMap, measured in a straight line from the home’s mapped location. These are not walking or driving times, and the map may miss newer or unnamed places; check the route before relying on a distance.
Map data © OpenStreetMap contributors, read 25 September 2026.
What do residents say about Glen Waverley Nursing Home?
When residents surveyed at Glen Waverley Nursing Home for the 2026 Residents’ Experience Survey were asked whether staff follow up when they raise things, 100% answered “always” or “most of the time”, 15.8 percentage points above the average of 84.2% across other homes. When residents were asked whether they are encouraged to do as much as possible for themselves (100% against 87.1%) and whether the home is well run (100% against 88.1%), answers were also above the average for other homes.
At Glen Waverley Nursing Home, answers were at least 3 percentage points above the average for other homes on 9 of the 10 questions other than food, and within 3 percentage points on the rest.
Do residents feel safe and get the care they need?
When residents surveyed at Glen Waverley Nursing Home were asked whether they feel safe, 92% answered “always” and 8% “most of the time”. When asked whether they get the care they need, 92% answered “always” and 8% “most of the time”.
Do residents have a say in daily life?
For choice and independence, the share of “always” or “most of the time” answers at Glen Waverley Nursing Home was 100% when asked whether they have a say in their daily activities.
What is the food like at Glen Waverley Nursing Home?
When residents surveyed at Glen Waverley Nursing Home for the 2026 Residents’ Experience Survey were asked whether they like the food, 83% answered “always” or “most of the time”, 15.7 percentage points above the average of 67.3% across other homes. The share rose from 34% in 2025. Another 17% answered “some of the time”, and none answered “never”.
In January to March 2026, Glen Waverley Nursing Home spent $13 per resident per day on food, 19% below the sector median of $16. In the same quarter, spending on dietitians was $0.10 per resident per day, 64% below the sector median of $0.28.
How are meals prepared?
Glen Waverley Nursing Home reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
83% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Glen Waverley Nursing Home provide?
In January to March 2026, Glen Waverley Nursing Home reported 220 minutes of care per resident per day, 2 minutes above its target of 218 minutes. Of those minutes, 43 came from registered nurses, matching the registered-nurse target of 43.
In two of the last four quarters, Glen Waverley Nursing Home met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 209 to 220 across those four quarters.
Who provides that care?
Personal care workers provided 169 of the 220 minutes (76.8%), followed by registered nurses (43 minutes, 19.5%) and enrolled nurses (8 minutes, 3.6%). In the same quarter, Glen Waverley Nursing Home also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
How does Glen Waverley Nursing Home spend on resident care?
In the 2024–25 financial year, Glen Waverley Nursing Home spent $423.37 per resident per day, and care and nursing made up 61.9% of it. Care and nursing spending of $262.11 was 1% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included accommodation and maintenance ($57.15), administration ($35.08), and cleaning and laundry ($27.18) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($140.73) and registered nurses ($60.75).
