Elderberry Expert Rating and Opinion
The Elderberry Index for Churches of Christ Toowoomba Aged Care Service is 3.01 out of 5, against a national average of 3.81. Three findings are worth a closer look.
Things we noticed
Worth a closer look
Reported care time falls short of a staffing target
Total care: 207 vs 210 minutes; registered nurses: 39 vs 43 minutes per resident per day.
Staffing rating trails the national average
1 out of 5, compared with 3.19 across other rated homes in the August 2026 extract.
Food enjoyment fell in the latest survey
64% positive in 2026, compared with 88% in 2025: 24 percentage points lower.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.19 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.09% | 1080 |
| Getting needed care | 94.43% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.16% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.34% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.73% | 1080 |
What do residents say about Churches of Christ Toowoomba Aged Care Service?
Asked in the 2026 Residents’ Experience Survey whether they have a say in their daily activities, 71% of residents surveyed at Churches of Christ Toowoomba Aged Care Service answered “always” or “most of the time”, 21.7 percentage points below the average of 92.7% across other homes. When residents were asked whether they get the care they need (83% against 94.4%) and whether they are encouraged to do as much as possible for themselves (77% against 87.2%), answers were also below the average for other homes.
At Churches of Christ Toowoomba Aged Care Service, answers were at least 3 percentage points below the average for other homes on 6 of the 10 questions other than food, and within 3 percentage points on the rest.
What should you ask about on a visit?
A visit is a chance to ask about how residents have a say in daily activities. Of residents asked whether they have a say in their daily activities, 65% answered “always”, 6% “most of the time” and 29% “some of the time”; none answered “never”.
Do residents feel safe?
Asked whether they feel safe, 82% of residents surveyed at Churches of Christ Toowoomba Aged Care Service answered “always” and 12% “most of the time”.
How much care and nursing does Churches of Christ Toowoomba Aged Care Service provide?
In January to March 2026, Churches of Christ Toowoomba Aged Care Service reported 207 minutes of care per resident per day, 3 minutes below its target of 210 minutes. Registered nurses provided 39 of those minutes, 4 minutes below the registered-nurse target of 43.
Churches of Christ Toowoomba Aged Care Service met both its total and registered-nurse targets in none of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 207 to 219.
Who provides that care?
Of the 207 minutes, personal care workers provided 168 (81.2%), followed by registered nurses (39 minutes, 18.8%). Churches of Christ Toowoomba Aged Care Service also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
How does Churches of Christ Toowoomba Aged Care Service spend on resident care?
Spending on care and nursing at Churches of Christ Toowoomba Aged Care Service in the 2024–25 financial year was $235.80 per resident per day, 11% below the sector median of $264.85. Total spending was $396.72 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($52.79), accommodation and maintenance ($32.56), and cleaning and laundry ($23.22) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($149.04) and registered nurses ($56.84).
What is the food like at Churches of Christ Toowoomba Aged Care Service?
When residents surveyed at Churches of Christ Toowoomba Aged Care Service for the 2026 Residents’ Experience Survey were asked whether they like the food, 64% answered “always” or “most of the time”, 3.3 percentage points below the average of 67.3% across other homes. The share fell from 88% in 2025. Another 29% answered “some of the time” and 6% “never”.
Food spending at Churches of Christ Toowoomba Aged Care Service in January to March 2026 was $17 per resident per day, 6% above the sector median of $16. Spending on dietitians in the same quarter was $0.39 per resident per day, 39% above the sector median of $0.28.
How are meals prepared?
Churches of Christ Toowoomba Aged Care Service reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
64% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
