Elderberry Expert Rating and Opinion
The Elderberry Index for Bolton Clarke Greenview is 3.75 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Food enjoyment is above average, with lower reported spending
78% enjoy meals vs 67.3% across other homes; spending is $13 vs a $16 sector median.
Food enjoyment improved in the latest survey
78% positive in 2026, compared with 50% in 2025: 28 percentage points higher.
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Worth a closer look
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
How well the home is run is below the survey average
78% answered “Always” or “Most of the time”, compared with 88.1% across other homes.
Fewer residents consistently feel safe
89% answered “Always” or “Most of the time”, compared with 96.3% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.09% | 1080 |
| Getting needed care | 94.43% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.33% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
What is the food like at Bolton Clarke Greenview?
In the 2026 Residents’ Experience Survey, 78% of residents surveyed at Bolton Clarke Greenview said they like the food “always” or “most of the time”, 10.7 percentage points above the average of 67.3% across other homes. The share rose from 50% in 2025. Another 22% answered “some of the time”, and none answered “never”.
In January to March 2026, Bolton Clarke Greenview spent $13 per resident per day on food, 19% below the sector median of $16. Spending on dietitians in the same quarter was $0.16 per resident per day, 43% below the sector median of $0.28.
How are meals prepared?
According to Bolton Clarke Greenview, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
78% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Bolton Clarke Greenview?
Asked in the 2026 Residents’ Experience Survey whether the home is well run, 78% of residents surveyed at Bolton Clarke Greenview answered “always” or “most of the time”, below the 88.1% average across other homes by 10.1 percentage points. Answers were also below the average for other homes when residents were asked whether they feel safe (89% against 96.3%) and whether staff follow up when they raise things (78% against 84.2%).
The largest gap above other homes was when residents were asked whether staff explain things to them: 89% answered “always” or “most of the time”, against an average of 80.2%. In all, answers on 4 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about who runs the home day to day and how changes are communicated. Of residents asked whether the home is well run, 28% answered “always”, 50% “most of the time” and 22% “some of the time”; none answered “never”.
Do residents get the care they need?
Asked whether they get the care they need, 61% of residents surveyed at Bolton Clarke Greenview answered “always” and 28% “most of the time”.
How does Bolton Clarke Greenview spend on resident care?
In the 2024–25 financial year, Bolton Clarke Greenview spent $386.24 per resident per day, and care and nursing made up 65.9% of it. Care and nursing spending of $254.59 was 4% below the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($35.76), accommodation and maintenance ($32.90), and cleaning and laundry ($21.17) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($153.72) and registered nurses ($64.14).
How much care and nursing does Bolton Clarke Greenview provide?
Bolton Clarke Greenview reported 218 minutes of care per resident per day in January to March 2026, 1 minute above its target of 217 minutes. Registered nurses provided 44 of those minutes, matching the registered-nurse target of 44.
In two of the last four quarters, Bolton Clarke Greenview met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 207 to 220 across those four quarters.
Who provides that care?
Of the 218 minutes, personal care workers provided 169 (77.5%), followed by registered nurses (44 minutes, 20.2%) and enrolled nurses (5 minutes, 2.3%). In the same quarter, Bolton Clarke Greenview also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
