Elderberry Expert Rating and Opinion
The Elderberry Index for Calvary Millward is 2.78 out of 5, compared with a national average of 3.81. Three findings are worth a closer look.
Things we noticed
Worth a closer look
Quality measures rating trails the national average
1 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Fewer residents say staff explain things consistently
61% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.87% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.34% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.49% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.83% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.97% | 1354 |
| Having a say in daily life | 93.21% | 1354 |
What do residents say about Calvary Millward?
In the 2025 Residents’ Experience Survey, 61% of residents surveyed at Calvary Millward answered “always” or “most of the time” when asked whether staff explain things to them, below the 81.8% average across other homes by 20.8 percentage points. Answers were also below the average for other homes when residents were asked whether staff know what they are doing (69% against 89.5%) and whether they have a say in their daily activities (74% against 93.2%).
At Calvary Millward, answers were at least 3 percentage points below the average for other homes on 9 of the 10 questions other than food, and within 3 percentage points on the rest.
What should you ask about on a visit?
On a visit, you can ask about how staff explain changes to care. Of residents asked whether staff explain things to them, 13% answered “always”, 48% “most of the time”, 30% “some of the time” and 9% “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Calvary Millward were asked whether they feel safe, 70% answered “always” and 26% “most of the time”. When asked whether they get the care they need, 48% answered “always” and 39% “most of the time”.
How much care and nursing does Calvary Millward provide?
In January to March 2026, Calvary Millward reported 217 minutes of care per resident per day, 4 minutes below its target of 221 minutes. Of those minutes, 44 came from registered nurses, matching the registered-nurse target of 44.
Who provides that care?
Personal care workers provided 153 of the 217 minutes (70.5%), followed by registered nurses (44 minutes, 20.3%) and enrolled nurses (20 minutes, 9.2%). In the same quarter, Calvary Millward also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What is the food like at Calvary Millward?
When residents surveyed at Calvary Millward for the 2025 Residents’ Experience Survey were asked whether they like the food, 65% answered “always” or “most of the time”, 5.3 percentage points below the average of 70.3% across other homes. Another 22% answered “some of the time” and 13% “never”.
Food spending at Calvary Millward in January to March 2026 was $16 per resident per day, in line with the sector median of $16. Spending on dietitians in the same quarter was $0.24 per resident per day, 14% below the sector median of $0.28.
How are meals prepared?
According to Calvary Millward, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
65% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
