Elderberry Expert Rating and Opinion
The Elderberry Index for CCSSCI - On Luck Chinese Nursing Home is 3.97 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Food enjoyment is above average, with lower reported spending
75% enjoy meals vs 70.3% across other homes; spending is $10 vs a $16 sector median.
Care and registered-nurse targets met in four reported quarters
The latest quarter records 223 minutes against a 219-minute daily care target; RN time is 47 against 43.
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Worth a closer look
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Kind and caring staff is below the survey average
88% answered “Always” or “Most of the time”, compared with 96.0% across other homes.
Getting needed care is below the survey average
88% answered “Always” or “Most of the time”, compared with 94.5% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What is the food like at CCSSCI - On Luck Chinese Nursing Home?
When residents surveyed at CCSSCI - On Luck Chinese Nursing Home for the 2025 Residents’ Experience Survey were asked whether they like the food, 75% answered “always” or “most of the time”, 4.7 percentage points above the average of 70.3% across other homes. The share rose from 67% in 2024. Another 25% answered “some of the time”, and none answered “never”.
Food spending at CCSSCI - On Luck Chinese Nursing Home in January to March 2026 was $10 per resident per day, 38% below the sector median of $16. In the same quarter, spending on dietitians was $0.69 per resident per day, 146% above the sector median of $0.28.
How are meals prepared?
According to CCSSCI - On Luck Chinese Nursing Home, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
75% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does CCSSCI - On Luck Chinese Nursing Home provide?
CCSSCI - On Luck Chinese Nursing Home reported 223 minutes of care per resident per day in January to March 2026, 4 minutes above its target of 219 minutes. Of those minutes, 47 came from registered nurses, 4 minutes above the registered-nurse target of 43.
CCSSCI - On Luck Chinese Nursing Home met both its total and registered-nurse targets in each of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 218 to 224.
Who provides that care?
Personal care workers provided 174 of the 223 minutes (78.0%), followed by registered nurses (47 minutes, 21.1%) and enrolled nurses (2 minutes, 0.9%). In the same quarter, CCSSCI - On Luck Chinese Nursing Home also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
How does CCSSCI - On Luck Chinese Nursing Home spend on resident care?
In the 2024–25 financial year, CCSSCI - On Luck Chinese Nursing Home spent $420.22 per resident per day, and care and nursing made up 68.1% of it. Care and nursing spending of $285.98 was 8% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($31.86), cleaning and laundry ($30.56) and administration ($27.94) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($170.68) and registered nurses ($70.86).
What do residents say about CCSSCI - On Luck Chinese Nursing Home?
When residents surveyed at CCSSCI - On Luck Chinese Nursing Home for the 2025 Residents’ Experience Survey were asked whether staff are kind and caring, 88% answered “always” or “most of the time”, 8 percentage points below the average of 96.0% across other homes. Answers were also below the average for other homes when residents were asked whether they get the care they need (88% against 94.5%).
The widest gap above other homes came when residents were asked whether they have a say in their daily activities: 100% answered “always” or “most of the time”, against an average of 93.2%. Altogether, answers on 2 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how staff get to know each resident. When residents were asked whether staff are kind and caring, 46% answered “always”, 42% “most of the time” and 13% “some of the time”; none answered “never”.
Do residents feel safe?
Asked whether they feel safe, 79% of residents surveyed at CCSSCI - On Luck Chinese Nursing Home answered “always” and 17% “most of the time”.
