Elderberry Expert Rating and Opinion
The Elderberry Index for Whiddon Glenfield is 3.48 out of 5, against a national average of 3.81. Three findings stand out as positive, and two are worth a closer look.
Things we noticed
Positive standouts
Care and registered-nurse targets met in four reported quarters
The latest quarter records 230 minutes against a 226-minute daily care target; RN time is 46 against 45.
Food enjoyment improved in the latest survey
69% positive in 2026, compared with 55% in 2025: 14 percentage points higher.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Worth a closer look
Quality measures rating trails the national average
2 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Compliance rating trails the national average
4 out of 5, compared with 4.83 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.34% | 1080 |
| Following up concerns | 84.21% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
How much care and nursing does Whiddon Glenfield provide?
Whiddon Glenfield reported 230 minutes of care per resident per day in January to March 2026, 4 minutes above its target of 226 minutes. Of those minutes, 46 came from registered nurses, 1 minute above the registered-nurse target of 45.
In each of the last four quarters, Whiddon Glenfield met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 230 to 236.
Who provides that care?
Personal care workers provided 184 of the 230 minutes (80.0%), followed by registered nurses (46 minutes, 20.0%). Whiddon Glenfield also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What is the food like at Whiddon Glenfield?
In the 2026 Residents’ Experience Survey, 69% of residents surveyed at Whiddon Glenfield said they like the food “always” or “most of the time”, 14 percentage points higher than the 55% recorded in 2025. Another 27% answered “some of the time” and 4% “never”.
In January to March 2026, Whiddon Glenfield spent $19 per resident per day on food, 19% above the sector median of $16. In the same quarter, spending on dietitians was $0.37 per resident per day, 32% above the sector median of $0.28.
How are meals prepared?
According to Whiddon Glenfield, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
69% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Whiddon Glenfield?
Asked in the 2026 Residents’ Experience Survey whether staff follow up when they raise things, 93% of residents surveyed at Whiddon Glenfield answered “always” or “most of the time”, above the 84.2% average across other homes by 8.8 percentage points. Answers were also above the average for other homes when residents were asked whether staff explain things to them (88% against 80.2%) and whether they are encouraged to do as much as possible for themselves (94% against 87.1%).
On 6 of the 10 questions other than food, answers at Whiddon Glenfield were at least 3 percentage points above the average for other homes, and on the rest they were within 3 percentage points.
Do residents feel safe and get the care they need?
When residents surveyed at Whiddon Glenfield were asked whether they feel safe, 77% answered “always” and 19% “most of the time”. When asked whether they get the care they need, 77% answered “always” and 17% “most of the time”.
Do residents have a say in daily life?
On choice and independence at Whiddon Glenfield, the share answering “always” or “most of the time” was 98% when asked whether they have a say in their daily activities.
How does Whiddon Glenfield spend on resident care?
Total spending at Whiddon Glenfield in the 2024–25 financial year was $428.92 per resident per day, and care and nursing made up 65.9% of it. Care and nursing spending of $282.53 was 7% above the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($42.20), cleaning and laundry ($29.35), and accommodation and maintenance ($15.41) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($194.53) and registered nurses ($63.78).
