Elderberry Expert Rating and Opinion
The Elderberry Index for War Veterans Home Myrtle Bank is 3.93 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Following up concerns is above the survey average
89% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Worth a closer look
Food enjoyment fell in the latest survey
68% positive in 2025, compared with 80% in 2024: 12 percentage points lower.
Support for independence is below the survey average
74% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Confidence in staff skills is below the survey average
84% answered “Always” or “Most of the time”, compared with 89.5% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
How does War Veterans Home Myrtle Bank spend on resident care?
Spending on care and nursing at War Veterans Home Myrtle Bank in the 2024–25 financial year was $231.69 per resident per day, 13% below the sector median of $264.85. Total spending was $382.15 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($40.27), accommodation and maintenance ($37.65), and cleaning and laundry ($33.18) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($121.20) and registered nurses ($50.22).
How much care and nursing does War Veterans Home Myrtle Bank provide?
In January to March 2026, War Veterans Home Myrtle Bank reported 210 minutes of care per resident per day, 4 minutes above its target of 206 minutes. Registered nurses provided 42 of those minutes, matching the registered-nurse target of 42.
In three of the last four quarters, War Veterans Home Myrtle Bank met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 206 to 210.
Who provides that care?
Of the 210 minutes, personal care workers provided 144 (68.6%), followed by registered nurses (42 minutes, 20.0%) and enrolled nurses (24 minutes, 11.4%). War Veterans Home Myrtle Bank also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about War Veterans Home Myrtle Bank?
When residents surveyed at War Veterans Home Myrtle Bank for the 2025 Residents’ Experience Survey were asked whether they are encouraged to do as much as possible for themselves, 74% answered “always” or “most of the time”, 14.6 percentage points below the average of 88.6% across other homes. When residents were asked whether staff know what they are doing (84% against 89.5%) and whether they get the care they need (89% against 94.5%), answers were also below the average for other homes.
The largest gap above other homes was when residents were asked whether staff treat them with respect: 100% answered “always” or “most of the time”, against an average of 95.9%. Altogether, answers on 4 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how staff support residents to do things for themselves. Of residents asked whether they are encouraged to do as much as possible for themselves, 37% answered “always”, 37% “most of the time”, 11% “some of the time” and 16% “never”.
Do residents feel safe?
When residents surveyed at War Veterans Home Myrtle Bank were asked whether they feel safe, 100% answered “always”.
What is the food like at War Veterans Home Myrtle Bank?
In the 2025 Residents’ Experience Survey, 68% of residents surveyed at War Veterans Home Myrtle Bank said they like the food “always” or “most of the time”, 12 percentage points lower than the 80% recorded in 2024. Another 32% answered “some of the time”, and none answered “never”.
Food spending at War Veterans Home Myrtle Bank in January to March 2026 was $15 per resident per day, 6% below the sector median of $16. In the same quarter, spending on dietitians was $0.30 per resident per day, 7% above the sector median of $0.28.
How are meals prepared?
War Veterans Home Myrtle Bank reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
68% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
