Elderberry Expert Rating and Opinion
The Elderberry Index for Glen Osmond Grove Care Community is 3.08 out of 5, compared with a national average of 3.81. Three findings are worth a closer look.
Things we noticed
Worth a closer look
Reported care time falls short of a staffing target
Total care: 206 vs 221 minutes; registered nurses: 41 vs 44 minutes per resident per day.
Food enjoyment fell in the latest survey
69% positive in 2025, compared with 85% in 2024: 16 percentage points lower.
Following up concerns is below the survey average
63% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.49% | 1354 |
| Encouragement to stay independent | 88.61% | 1354 |
| Staff explaining things | 81.83% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.21% | 1354 |
| Kind and caring staff | 95.97% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
Where is Glen Osmond Grove Care Community?
Glen Osmond Grove Care Community is at 550 Portrush Road, Glen Osmond. The closest named places on OpenStreetMap are Stop 17A Gilles Road - North side (40 m), Ashley Avenue Reserve (250 m) and Glen Osmond Baptist Church (590 m). Every distance here is a straight line from the home’s mapped location, not a road route.
The nearest hospital is Glenside Health Services, 2.0 km away. The closest GP or medical centre is Beaumont Family Medical Practice, at 1.3 km. The nearest pharmacy, National Pharmacies, is 1.0 km from the home. These distances matter most for residents who keep appointments outside the home, so it is worth asking how transport to them is arranged.
The nearest bus stop, Stop 17A Gilles Road - North side, is 40 m from the home. The closest train station is Mitcham, 4.0 km away. For everyday errands, Tony & Marks supermarket is 920 m away and Burnside Village Shopping Centre is 1.8 km. For visitors and outings, Ashley Avenue Reserve is 250 m away, Burnside Library is 2.1 km and Glen Osmond Baptist Church is 590 m.
Which facilities are closest?
- Bus stopStop 17A Gilles Road - North side40 m
- ParkAshley Avenue Reserve250 m
- Place of worshipGlen Osmond Baptist Church590 m
- SupermarketTony & Marks920 m
- PharmacyNational Pharmacies1.0 km
The four closest, on the map
Pins 1 to 4 are the four closest facilities, in the same order as the list.
Sources and Explanation
Each place is the nearest named facility of its kind on OpenStreetMap, measured in a straight line from the home’s mapped location. These are not walking or driving times, and the map may miss newer or unnamed places; check the route before relying on a distance.
Map data © OpenStreetMap contributors, read 25 September 2026.
How much care and nursing does Glen Osmond Grove Care Community provide?
Glen Osmond Grove Care Community reported 206 minutes of care per resident per day in January to March 2026, 15 minutes below its target of 221 minutes. Registered nurses provided 41 of those minutes, 3 minutes below the registered-nurse target of 44.
Glen Osmond Grove Care Community met both its total and registered-nurse targets in none of the last four quarters. Minutes of care per resident per day ranged from 206 to 222 across those four quarters.
Who provides that care?
Of the 206 minutes, personal care workers provided 142 (68.9%), followed by registered nurses (41 minutes, 19.9%) and enrolled nurses (23 minutes, 11.2%). In the same quarter, Glen Osmond Grove Care Community also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What do residents say about Glen Osmond Grove Care Community?
When residents surveyed at Glen Osmond Grove Care Community for the 2025 Residents’ Experience Survey were asked whether staff follow up when they raise things, 63% answered “always” or “most of the time”, below the 85.2% average across other homes by 22.2 percentage points. Answers were also below the average for other homes when residents were asked whether staff know what they are doing (69% against 89.5%) and whether they are encouraged to do as much as possible for themselves (69% against 88.6%).
At Glen Osmond Grove Care Community, answers were at least 3 percentage points below the average for other homes on 6 of the 10 questions other than food, and within 3 percentage points on the rest.
What should you ask about on a visit?
A visit is a chance to ask about how the home records and follows up concerns. Of residents asked whether staff follow up when they raise things, 19% answered “always”, 44% “most of the time” and 38% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Glen Osmond Grove Care Community were asked whether they feel safe, 69% answered “always” and 25% “most of the time”. When asked whether they get the care they need, 44% answered “always” and 38% “most of the time”.
What is the food like at Glen Osmond Grove Care Community?
In the 2025 Residents’ Experience Survey, 69% of residents surveyed at Glen Osmond Grove Care Community said they like the food “always” or “most of the time”, 16 percentage points lower than the 85% recorded in 2024. Another 25% answered “some of the time” and 6% “never”.
In January to March 2026, Glen Osmond Grove Care Community spent $13 per resident per day on food, 19% below the sector median of $16. In the same quarter, spending on dietitians was $0.25 per resident per day, 11% below the sector median of $0.28.
How are meals prepared?
According to Glen Osmond Grove Care Community, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
69% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Glen Osmond Grove Care Community spend on resident care?
In the 2024–25 financial year, Glen Osmond Grove Care Community spent $443.26 per resident per day, and care and nursing made up 59.5% of it. Care and nursing spending of $263.68 was in line with the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included accommodation and maintenance ($62.85), cleaning and laundry ($31.57) and administration ($28.28) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($135.45) and registered nurses ($55.90).
