Elderberry Expert Rating and Opinion
The Elderberry Index for Walara Balaklava Millcourt is 3.71 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Food enjoyment is above average, with lower reported spending
92% enjoy meals vs 70.2% across other homes; spending is $13 vs a $16 sector median.
Food enjoyment improved in the latest survey
92% positive in 2025, compared with 78% in 2024: 14 percentage points higher.
Following up concerns is above the survey average
100% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 208 vs 214 minutes; registered nurses: 48 vs 44 minutes per resident per day.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
How well the home is run is below the survey average
84% answered “Always” or “Most of the time”, compared with 89.3% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.24% | 1354 |
| Following up concerns | 85.18% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Walara Balaklava Millcourt provide?
Walara Balaklava Millcourt reported 208 minutes of care per resident per day in January to March 2026, 6 minutes below its target of 214 minutes. Registered nurses provided 48 of those minutes, 4 minutes above the registered-nurse target of 44.
In none of the last four quarters did Walara Balaklava Millcourt meet both its total and registered-nurse targets. Minutes of care per resident per day ranged from 202 to 208 across those four quarters.
Who provides that care?
Personal care workers provided 148 minutes per resident per day, followed by registered nurses (48 minutes) and enrolled nurses (11 minutes). Walara Balaklava Millcourt also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What is the food like at Walara Balaklava Millcourt?
In the 2025 Residents’ Experience Survey, 92% of residents surveyed at Walara Balaklava Millcourt said they like the food “always” or “most of the time”, 21.8 percentage points above the average of 70.2% across other homes. The share rose from 78% in 2024. Another 8% answered “some of the time”, and none answered “never”.
In January to March 2026, Walara Balaklava Millcourt spent $13 per resident per day on food, 19% below the sector median of $16. Spending on dietitians in the same quarter was $1.53 per resident per day, 446% above the sector median of $0.28.
How are meals prepared?
According to Walara Balaklava Millcourt, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
92% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Walara Balaklava Millcourt?
Asked in the 2025 Residents’ Experience Survey whether staff follow up when they raise things, 100% of residents surveyed at Walara Balaklava Millcourt answered “always” or “most of the time”, 14.8 percentage points above the average of 85.2% across other homes. Answers were also above the average for other homes when residents were asked whether they get the care they need (100% against 94.5%) and whether staff treat them with respect (100% against 95.9%).
The largest gap below other homes was when residents were asked whether the home is well run: 84% answered “always” or “most of the time”, against an average of 89.3%. Altogether, answers on 3 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about who runs the home day to day and how changes are communicated. Of residents asked whether the home is well run, 46% answered “always”, 38% “most of the time” and 15% “some of the time”; none answered “never”.
Do residents feel safe?
Asked whether they feel safe, 77% of residents surveyed at Walara Balaklava Millcourt answered “always” and 23% “most of the time”.
How does Walara Balaklava Millcourt spend on resident care?
In the 2024–25 financial year, Walara Balaklava Millcourt spent $456.15 per resident per day, and care and nursing made up 63.3% of it. Care and nursing spending of $288.96 was 9% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($56.63), accommodation and maintenance ($30.17), and cleaning and laundry ($27.91) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($140.05) and registered nurses ($70.76).
