Elderberry Expert Rating and Opinion
The Elderberry Index for Villa Maria Catholic Homes John R Hannah Aged Care Residence is 4.08 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Residents report stronger support for independence
100% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Worth a closer look
Food spending and enjoyment both fall below their benchmarks
$13 a day vs a $16 sector median; 50% enjoy meals vs 70.3% across other homes.
Reported care time falls short of a staffing target
Total care: 209 vs 205 minutes; registered nurses: 39 vs 42 minutes per resident per day.
Food enjoyment fell in the latest survey
50% positive in 2025, compared with 93% in 2024: 43 percentage points lower.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.58% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.28% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What is the food like at Villa Maria Catholic Homes John R Hannah Aged Care Residence?
In the 2025 Residents’ Experience Survey, 50% of residents surveyed at Villa Maria Catholic Homes John R Hannah Aged Care Residence said they like the food “always” or “most of the time”, 20.3 percentage points below the average of 70.3% across other homes. The share fell from 93% in 2024. Another 36% answered “some of the time” and 14% “never”.
Food spending at Villa Maria Catholic Homes John R Hannah Aged Care Residence in January to March 2026 was $13 per resident per day, 19% below the sector median of $16. Spending on dietitians in the same quarter was $0.67 per resident per day, 139% above the sector median of $0.28.
How are meals prepared?
According to Villa Maria Catholic Homes John R Hannah Aged Care Residence, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
50% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Villa Maria Catholic Homes John R Hannah Aged Care Residence?
In the 2025 Residents’ Experience Survey, 100% of residents surveyed at Villa Maria Catholic Homes John R Hannah Aged Care Residence answered “always” or “most of the time” when asked whether they are encouraged to do as much as possible for themselves, above the 88.6% average across other homes by 11.4 percentage points. When residents were asked whether staff explain things to them (93% against 81.8%) and whether staff know what they are doing (100% against 89.5%), answers were also above the average for other homes.
The widest gap below other homes came when residents were asked whether staff are kind and caring: 92% answered “always” or “most of the time”, against an average of 96.0%.
What should you ask about on a visit?
A visit is a chance to ask about how staff get to know each resident. Of residents asked whether staff are kind and caring, 71% answered “always”, 21% “most of the time” and 7% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 86% of residents surveyed at Villa Maria Catholic Homes John R Hannah Aged Care Residence answered “always” and 14% “most of the time”. When asked whether they get the care they need, 93% answered “always” and 7% “most of the time”.
How much care and nursing does Villa Maria Catholic Homes John R Hannah Aged Care Residence provide?
Villa Maria Catholic Homes John R Hannah Aged Care Residence reported 209 minutes of care per resident per day in January to March 2026, 4 minutes above its target of 205 minutes. Registered nurses provided 39 of those minutes, 3 minutes below the registered-nurse target of 42.
In none of the last four quarters did Villa Maria Catholic Homes John R Hannah Aged Care Residence meet both its total and registered-nurse targets. Minutes of care per resident per day ranged from 203 to 218 across those four quarters.
Who provides that care?
Per resident per day, personal care workers provided 146 minutes, followed by registered nurses (39 minutes) and enrolled nurses (23 minutes). In the same quarter, Villa Maria Catholic Homes John R Hannah Aged Care Residence also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
How does Villa Maria Catholic Homes John R Hannah Aged Care Residence spend on resident care?
In the 2024–25 financial year, Villa Maria Catholic Homes John R Hannah Aged Care Residence spent $416.57 per resident per day, and care and nursing made up 63.7% of it. Care and nursing spending of $265.21 was in line with the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included accommodation and maintenance ($45.08), administration ($38.40), and cleaning and laundry ($27.96) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($148.28) and registered nurses ($60.91).
