Elderberry Expert Rating and Opinion
The Elderberry Index for Uniting AgeWell Queenborough Rise is 3.9 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Quality measures rating exceeds the national average
5 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Following up concerns is above the survey average
100% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 214 vs 212 minutes; registered nurses: 38 vs 43 minutes per resident per day.
Enjoying the food is below the survey average
31% answered “Always” or “Most of the time”, compared with 70.3% across other homes.
Food enjoyment fell in the latest survey
31% positive in 2025, compared with 72% in 2024: 41 percentage points lower.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.49% | 1354 |
| Encouragement to stay independent | 88.58% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.29% | 1354 |
| Following up concerns | 85.18% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What do residents say about Uniting AgeWell Queenborough Rise?
When residents surveyed at Uniting AgeWell Queenborough Rise for the 2025 Residents’ Experience Survey were asked whether staff follow up when they raise things, 100% answered “always” or “most of the time”, above the 85.2% average across other homes by 14.8 percentage points. Answers were also above the average for other homes when residents were asked whether they are encouraged to do as much as possible for themselves (100% against 88.6%) and whether the home is well run (100% against 89.3%).
The widest gap below other homes came when residents were asked whether staff know what they are doing: 76% answered “always” or “most of the time”, against an average of 89.5%. Altogether, answers on 3 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about the training staff receive. Of residents asked whether staff know what they are doing, 38% answered “always”, 38% “most of the time” and 23% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 77% of residents surveyed at Uniting AgeWell Queenborough Rise answered “always” and 15% “most of the time”. When asked whether they get the care they need, 46% answered “always” and 38% “most of the time”.
What is the food like at Uniting AgeWell Queenborough Rise?
In the 2025 Residents’ Experience Survey, 31% of residents surveyed at Uniting AgeWell Queenborough Rise said they like the food “always” or “most of the time”, 39.3 percentage points below the average of 70.3% across other homes. The share fell from 72% in 2024. Another 54% answered “some of the time” and 15% “never”.
In January to March 2026, Uniting AgeWell Queenborough Rise spent $17 per resident per day on food, 6% above the sector median of $16. In the same quarter, spending on dietitians was $0.97 per resident per day, 246% above the sector median of $0.28.
How are meals prepared?
According to Uniting AgeWell Queenborough Rise, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
31% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Uniting AgeWell Queenborough Rise spend on resident care?
In the 2024–25 financial year, Uniting AgeWell Queenborough Rise spent $300.93 per resident per day on care and nursing, 14% above the sector median of $264.85. Total spending was $495.24 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($62.40), accommodation and maintenance ($47.54), and cleaning and laundry ($32.91) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($145.22) and registered nurses ($70.28).
How much care and nursing does Uniting AgeWell Queenborough Rise provide?
Uniting AgeWell Queenborough Rise reported 214 minutes of care per resident per day in January to March 2026, 2 minutes above its target of 212 minutes. Of those minutes, 38 came from registered nurses, 5 minutes below the registered-nurse target of 43.
Uniting AgeWell Queenborough Rise met both its total and registered-nurse targets in none of the last four quarters. Minutes of care per resident per day ranged from 214 to 217 across those four quarters.
Who provides that care?
Of the 214 minutes, personal care workers provided 158 (73.8%), followed by registered nurses (38 minutes, 17.8%) and enrolled nurses (18 minutes, 8.4%). Uniting AgeWell Queenborough Rise also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
