Elderberry Expert Rating and Opinion
The Elderberry Index for Uniting AgeWell Ningana is 4.52 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Care and registered-nurse targets met in four reported quarters
The latest quarter records 227 minutes against a 213-minute daily care target; RN time is 46 against 43.
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Worth a closer look
Food enjoyment fell in the latest survey
72% positive in 2025, compared with 86% in 2024: 14 percentage points lower.
Respectful treatment is below the survey average
85% answered “Always” or “Most of the time”, compared with 95.9% across other homes.
Fewer residents say staff explain things consistently
78% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.87% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.58% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Uniting AgeWell Ningana provide?
In January to March 2026, Uniting AgeWell Ningana reported 227 minutes of care per resident per day, 14 minutes above its target of 213 minutes. Of those minutes, 46 came from registered nurses, 3 minutes above the registered-nurse target of 43.
Uniting AgeWell Ningana met both its total and registered-nurse targets in each of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 218 to 227.
Who provides that care?
Of the 227 minutes, personal care workers provided 162 (71.4%), followed by registered nurses (46 minutes, 20.3%) and enrolled nurses (19 minutes, 8.4%). Uniting AgeWell Ningana also reported spending on physiotherapists, podiatrists, dietitians, and lifestyle and recreation workers in the same quarter.
How does Uniting AgeWell Ningana spend on resident care?
In the 2024–25 financial year, Uniting AgeWell Ningana spent $299.62 per resident per day on care and nursing, 13% above the sector median of $264.85. Total spending was $487.08 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($61.45), accommodation and maintenance ($43.28), and cleaning and laundry ($33.37) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($134.86) and registered nurses ($77.80).
What do residents say about Uniting AgeWell Ningana?
Asked in the 2025 Residents’ Experience Survey whether staff treat them with respect, 85% of residents surveyed at Uniting AgeWell Ningana answered “always” or “most of the time”, below the 95.9% average across other homes by 10.9 percentage points. Answers were also below the average for other homes when residents were asked whether staff explain things to them (78% against 81.8%) and whether staff know what they are doing (86% against 89.5%).
The largest gap above other homes was when residents were asked whether they are encouraged to do as much as possible for themselves: 100% answered “always” or “most of the time”, against an average of 88.6%. In all, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how staff are expected to treat residents. Of residents asked whether staff treat them with respect, 71% answered “always”, 14% “most of the time” and 14% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 71% of residents surveyed at Uniting AgeWell Ningana answered “always” and 29% “most of the time”. When asked whether they get the care they need, 71% answered “always” and 29% “most of the time”.
What is the food like at Uniting AgeWell Ningana?
When residents surveyed at Uniting AgeWell Ningana for the 2025 Residents’ Experience Survey were asked whether they like the food, 72% answered “always” or “most of the time”, 14 percentage points lower than the 86% recorded in 2024. Another 29% answered “some of the time”, and none answered “never”.
In January to March 2026, Uniting AgeWell Ningana spent $15 per resident per day on food, 6% below the sector median of $16. Spending on dietitians in the same quarter was $0.35 per resident per day, 25% above the sector median of $0.28.
How are meals prepared?
Uniting AgeWell Ningana reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
72% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
