Elderberry Expert Rating and Opinion
The Elderberry Index for Uniting AgeWell Condare Court is 4.23 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
5 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Food enjoyment improved in the latest survey
69% positive in 2025, compared with 53% in 2024: 16 percentage points higher.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 220 vs 216 minutes; registered nurses: 41 vs 44 minutes per resident per day.
Kind and caring staff is below the survey average
77% answered “Always” or “Most of the time”, compared with 96.0% across other homes.
Respectful treatment is below the survey average
77% answered “Always” or “Most of the time”, compared with 95.9% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.88% | 1354 |
| Feeling safe | 96.46% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.49% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.97% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What do residents say about Uniting AgeWell Condare Court?
When residents surveyed at Uniting AgeWell Condare Court for the 2025 Residents’ Experience Survey were asked whether staff are kind and caring, 77% answered “always” or “most of the time”, below the 96.0% average across other homes by 19 percentage points. When residents were asked whether staff treat them with respect (77% against 95.9%) and whether they get the care they need (77% against 94.5%), answers were also below the average for other homes.
The widest gap above other homes came when residents were asked whether the home is well run: 100% answered “always” or “most of the time”, against an average of 89.3%. Altogether, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how staff get to know each resident. Of residents asked whether staff are kind and caring, 69% answered “always”, 8% “most of the time” and 23% “some of the time”; none answered “never”.
Do residents feel safe?
Asked whether they feel safe, 62% of residents surveyed at Uniting AgeWell Condare Court answered “always” and 23% “most of the time”.
How much care and nursing does Uniting AgeWell Condare Court provide?
In January to March 2026, Uniting AgeWell Condare Court reported 220 minutes of care per resident per day, 4 minutes above its target of 216 minutes. Of those minutes, 41 came from registered nurses, 3 minutes below the registered-nurse target of 44.
In none of the last four quarters did Uniting AgeWell Condare Court meet both its total and registered-nurse targets. Minutes of care per resident per day ranged from 215 to 220 across those four quarters.
Who provides that care?
Personal care workers provided 173 of the 220 minutes (78.6%), followed by registered nurses (41 minutes, 18.6%) and enrolled nurses (6 minutes, 2.7%). In the same quarter, Uniting AgeWell Condare Court also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What is the food like at Uniting AgeWell Condare Court?
When residents surveyed at Uniting AgeWell Condare Court for the 2025 Residents’ Experience Survey were asked whether they like the food, 69% answered “always” or “most of the time”, 16 percentage points higher than the 53% recorded in 2024. Another 23% answered “some of the time” and 8% “never”.
Food spending at Uniting AgeWell Condare Court in January to March 2026 was $18 per resident per day, 13% above the sector median of $16. Spending on dietitians in the same quarter was $0.09 per resident per day, 68% below the sector median of $0.28.
How are meals prepared?
Uniting AgeWell Condare Court reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
69% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Uniting AgeWell Condare Court spend on resident care?
Total spending at Uniting AgeWell Condare Court in the 2024–25 financial year was $462.93 per resident per day, and care and nursing made up 62.1% of it. Care and nursing spending of $287.58 was 9% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($60), accommodation and maintenance ($35.28), and cleaning and laundry ($31.38) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($146.24) and registered nurses ($60.87).
