Elderberry Expert Rating and Opinion
The Elderberry Index for Treeby Parklands Care Community is 2.86 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Residents report stronger support for independence
100% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Residents show greater confidence in staff skills
96% answered “Always” or “Most of the time”, compared with 89.5% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 209 vs 224 minutes; registered nurses: 39 vs 45 minutes per resident per day.
Staffing rating trails the national average
1 out of 5, compared with 3.19 across other rated homes in the August 2026 extract.
Food enjoyment fell in the latest survey
70% positive in 2025, compared with 86% in 2024: 16 percentage points lower.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.19 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.58% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Treeby Parklands Care Community provide?
In January to March 2026, Treeby Parklands Care Community reported 209 minutes of care per resident per day, 15 minutes below its target of 224 minutes. Of those minutes, 39 came from registered nurses, 6 minutes below the registered-nurse target of 45.
In none of the last four quarters did Treeby Parklands Care Community meet both its total and registered-nurse targets. Minutes of care per resident per day ranged from 209 to 224 across those four quarters.
Who provides that care?
Of the 209 minutes, personal care workers provided 158 (75.6%), followed by registered nurses (39 minutes, 18.7%) and enrolled nurses (12 minutes, 5.7%). Treeby Parklands Care Community also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What is the food like at Treeby Parklands Care Community?
When residents surveyed at Treeby Parklands Care Community for the 2025 Residents’ Experience Survey were asked whether they like the food, 70% answered “always” or “most of the time”, 16 percentage points lower than the 86% recorded in 2024. Another 26% answered “some of the time” and 4% “never”.
In January to March 2026, Treeby Parklands Care Community spent $13 per resident per day on food, 19% below the sector median of $16. Spending on dietitians in the same quarter was $0.27 per resident per day, 4% below the sector median of $0.28.
How are meals prepared?
Treeby Parklands Care Community reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
70% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Treeby Parklands Care Community?
Asked in the 2025 Residents’ Experience Survey whether they are encouraged to do as much as possible for themselves, 100% of residents surveyed at Treeby Parklands Care Community answered “always” or “most of the time”, above the 88.6% average across other homes by 11.4 percentage points. When residents were asked whether staff know what they are doing (96% against 89.5%) and whether they get the care they need (100% against 94.5%), answers were also above the average for other homes.
At Treeby Parklands Care Community, answers were at least 3 percentage points above the average for other homes on 7 of the 10 questions other than food, and within 3 percentage points on the rest.
Do residents feel safe?
Asked whether they feel safe, 83% of residents surveyed at Treeby Parklands Care Community answered “always” and 17% “most of the time”.
Do residents have a say in daily life?
For choice and independence, the share of “always” or “most of the time” answers at Treeby Parklands Care Community was 95% when asked whether they have a say in their daily activities.
How does Treeby Parklands Care Community spend on resident care?
In the 2024–25 financial year, Treeby Parklands Care Community spent $421.62 per resident per day, and care and nursing made up 63.0% of it. Care and nursing spending of $265.44 was in line with the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($50.47), cleaning and laundry ($29.35) and administration ($25.92) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($159.71) and registered nurses ($58.43).
