Elderberry Expert Rating and Opinion
The Elderberry Index for Toosey Aged and Community Care is 4.07 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Food enjoyment is above average, with lower reported spending
77% enjoy meals vs 70.3% across other homes; spending is $12 vs a $16 sector median.
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Care and registered-nurse targets met in four reported quarters
The latest quarter records 245 minutes against a 214-minute daily care target; RN time is 48 against 44.
Worth a closer look
Quality measures rating trails the national average
1 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Fewer residents feel they have a say in daily life
77% answered “Always” or “Most of the time”, compared with 93.2% across other homes.
Support for independence is below the survey average
84% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.21% | 1354 |
How much care and nursing does Toosey Aged and Community Care provide?
Toosey Aged and Community Care reported 245 minutes of care per resident per day in January to March 2026, 31 minutes above its target of 214 minutes. Registered nurses provided 48 of those minutes, 4 minutes above the registered-nurse target of 44.
Toosey Aged and Community Care met both its total and registered-nurse targets in each of the last four quarters. Minutes of care per resident per day ranged from 242 to 281 across those four quarters.
Who provides that care?
Personal care workers provided 170 of the 245 minutes (69.4%), followed by registered nurses (48 minutes, 19.6%) and enrolled nurses (27 minutes, 11.0%). In the same quarter, Toosey Aged and Community Care also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
How does Toosey Aged and Community Care spend on resident care?
In the 2024–25 financial year, Toosey Aged and Community Care spent $309.75 per resident per day on care and nursing, 17% above the sector median of $264.85. Spending across all categories was $493.26 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included accommodation and maintenance ($44.40), cleaning and laundry ($42.51) and administration ($38.06) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($154.30) and registered nurses ($72.84).
What do residents say about Toosey Aged and Community Care?
When residents surveyed at Toosey Aged and Community Care for the 2025 Residents’ Experience Survey were asked whether staff explain things to them, 93% answered “always” or “most of the time”, above the 81.8% average across other homes by 11.2 percentage points. Answers were also above the average for other homes when residents were asked whether the home is well run (100% against 89.3%) and whether staff know what they are doing (100% against 89.5%).
The widest gap below other homes came when residents were asked whether they have a say in their daily activities: 77% answered “always” or “most of the time”, against an average of 93.2%. Altogether, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how residents have a say in daily activities. Of residents asked whether they have a say in their daily activities, 77% answered “always” and 23% “some of the time”; none answered “most of the time” or “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 85% of residents surveyed at Toosey Aged and Community Care answered “always” and 15% “most of the time”. When asked whether they get the care they need, 54% answered “always” and 46% “most of the time”.
What is the food like at Toosey Aged and Community Care?
When residents surveyed at Toosey Aged and Community Care for the 2025 Residents’ Experience Survey were asked whether they like the food, 77% answered “always” or “most of the time”, 6.7 percentage points above the average of 70.3% across other homes. The share rose from 73% in 2024. Another 23% answered “some of the time”, and none answered “never”.
Food spending at Toosey Aged and Community Care in January to March 2026 was $12 per resident per day, 25% below the sector median of $16. Spending on dietitians in the same quarter was $0.08 per resident per day, 71% below the sector median of $0.28.
How are meals prepared?
According to Toosey Aged and Community Care, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
77% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
