Elderberry Expert Rating and Opinion
The residents’ experience rating for The Oaks Residential Aged Care Facility is 4 out of 5, against a national average of 3.62. Three findings stand out as positive, and one is worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.4% and 95.4% across other homes.
Enjoying the food is above the survey average
92% answered “Always” or “Most of the time”, compared with 67.3% across other homes.
Following up concerns is above the survey average
100% answered “Always” or “Most of the time”, compared with 84.2% across other homes.
Worth a closer look
Fewer residents feel they have a say in daily life
83% answered “Always” or “Most of the time”, compared with 92.7% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2366 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2396 |
| Staffing | 3.18 | 2455 |
| Quality measures | 3.07 | 2457 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.07% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.32% | 1080 |
| Following up concerns | 84.20% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
What is the food like at The Oaks Residential Aged Care Facility?
When residents surveyed at The Oaks Residential Aged Care Facility for the 2026 Residents’ Experience Survey were asked whether they like the food, 92% answered “always” or “most of the time”, 24.7 percentage points above the average of 67.3% across other homes. Another 8% answered “some of the time”, and none answered “never”.
In January to March 2026, The Oaks Residential Aged Care Facility spent $27 per resident per day on food, 69% above the sector median of $16. Spending on dietitians in the same quarter was $0.09 per resident per day, 68% below the sector median of $0.28.
How are meals prepared?
According to The Oaks Residential Aged Care Facility, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
92% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about The Oaks Residential Aged Care Facility?
Asked in the 2026 Residents’ Experience Survey whether staff follow up when they raise things, 100% of residents surveyed at The Oaks Residential Aged Care Facility answered “always” or “most of the time”, above the 84.2% average across other homes by 15.8 percentage points. Answers were also above the average for other homes when residents were asked whether the home is well run (100% against 88.1%) and whether staff know what they are doing (100% against 89.1%).
The widest gap below other homes came when residents were asked whether they have a say in their daily activities: 83% answered “always” or “most of the time”, against an average of 92.7%.
What should you ask about on a visit?
A visit is a chance to ask about how residents have a say in daily activities. When residents were asked whether they have a say in their daily activities, 58% answered “always”, 25% “most of the time” and 17% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at The Oaks Residential Aged Care Facility were asked whether they feel safe, 92% answered “always” and 8% “most of the time”. When asked whether they get the care they need, 75% answered “always” and 25% “most of the time”.
How much care and nursing does The Oaks Residential Aged Care Facility provide?
The Oaks Residential Aged Care Facility reported 222 minutes of care per resident per day in January to March 2026, 14 minutes above its target of 208 minutes. Registered nurses provided 73 of those minutes, 30 minutes above the registered-nurse target of 43.
Who provides that care?
Personal care workers provided 126 of the 222 minutes (56.8%), followed by registered nurses (73 minutes, 32.9%) and enrolled nurses (23 minutes, 10.4%). The Oaks Residential Aged Care Facility also reported spending on physiotherapists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
