Elderberry Expert Rating and Opinion
The Elderberry Index for Southern Cross Care Raceview - St Mary's is 3.41 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.4% and 95.4% across other homes.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
More residents feel they have a say in daily life
100% answered “Always” or “Most of the time”, compared with 92.7% across other homes.
Worth a closer look
Food spending and enjoyment both fall below their benchmarks
$14 a day vs a $16 sector median; 53% enjoy meals vs 67.4% across other homes.
Reported care time falls short of a staffing target
Total care: 219 vs 225 minutes; registered nurses: 46 vs 45 minutes per resident per day.
Quality measures rating trails the national average
1 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.35% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.41% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
How much care and nursing does Southern Cross Care Raceview - St Mary's provide?
In January to March 2026, Southern Cross Care Raceview - St Mary's reported 219 minutes of care per resident per day, 6 minutes below its target of 225 minutes. Of those minutes, 46 came from registered nurses, 1 minute above the registered-nurse target of 45.
In none of the last four quarters did Southern Cross Care Raceview - St Mary's meet both its total and registered-nurse targets. Minutes of care per resident per day ranged from 219 to 220 across those four quarters.
Who provides that care?
Of the 219 minutes, personal care workers provided 158 (72.1%), followed by registered nurses (46 minutes, 21.0%) and enrolled nurses (15 minutes, 6.8%). Southern Cross Care Raceview - St Mary's also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What is the food like at Southern Cross Care Raceview - St Mary's?
In the 2026 Residents’ Experience Survey, 53% of residents surveyed at Southern Cross Care Raceview - St Mary's said they like the food “always” or “most of the time”, 14.4 percentage points below the average of 67.4% across other homes. The share fell from 80% in 2025. Another 33% answered “some of the time” and 13% “never”.
Food spending at Southern Cross Care Raceview - St Mary's in January to March 2026 was $14 per resident per day, 13% below the sector median of $16. In the same quarter, spending on dietitians was $0.33 per resident per day, 18% above the sector median of $0.28.
How are meals prepared?
According to Southern Cross Care Raceview - St Mary's, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
53% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Southern Cross Care Raceview - St Mary's?
Asked in the 2026 Residents’ Experience Survey whether they have a say in their daily activities, 100% of residents surveyed at Southern Cross Care Raceview - St Mary's answered “always” or “most of the time”, above the 92.7% average across other homes by 7.3 percentage points. Answers were also above the average for other homes when residents were asked whether they are encouraged to do as much as possible for themselves (94% against 87.1%) and whether staff explain things to them (87% against 80.3%).
The widest gap below other homes came when residents were asked whether staff follow up when they raise things: 80% answered “always” or “most of the time”, against an average of 84.2%.
What should you ask about on a visit?
A visit is a chance to ask about how the home records and follows up concerns. Of residents asked whether staff follow up when they raise things, 47% answered “always”, 33% “most of the time” and 20% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Southern Cross Care Raceview - St Mary's were asked whether they feel safe, 100% answered “always”. When asked whether they get the care they need, 60% answered “always” and 33% “most of the time”.
How does Southern Cross Care Raceview - St Mary's spend on resident care?
In the 2024–25 financial year, Southern Cross Care Raceview - St Mary's spent $418.99 per resident per day, and care and nursing made up 58.3% of it. Care and nursing spending of $244.18 was 8% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($75.80), accommodation and maintenance ($30.21), and cleaning and laundry ($25.93) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($140.17) and registered nurses ($58.52).
