Elderberry Expert Rating and Opinion
The Elderberry Index for Bolton Clarke Milford Grange is 3.6 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Care and registered-nurse targets met in four reported quarters
The latest quarter records 224 minutes against a 221-minute daily care target; RN time is 47 against 44.
Residents report stronger support for independence
100% answered “Always” or “Most of the time”, compared with 87.1% across other homes.
More residents consistently feel safe
100% answered “Always” or “Most of the time”, compared with 96.2% across other homes.
Worth a closer look
Enjoying the food is below the survey average
37% answered “Always” or “Most of the time”, compared with 67.4% across other homes.
Food enjoyment fell in the latest survey
37% positive in 2026, compared with 78% in 2025: 41 percentage points lower.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.10% | 1080 |
| Encouragement to stay independent | 87.14% | 1079 |
| Staff explaining things | 80.27% | 1078 |
| Enjoying the food | 67.37% | 1080 |
| Following up concerns | 84.23% | 1079 |
| Kind and caring staff | 95.43% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
What is the food like at Bolton Clarke Milford Grange?
When residents surveyed at Bolton Clarke Milford Grange for the 2026 Residents’ Experience Survey were asked whether they like the food, 37% answered “always” or “most of the time”, 30.4 percentage points below the average of 67.4% across other homes. The share fell from 78% in 2025. Another 37% answered “some of the time” and 26% “never”.
In January to March 2026, Bolton Clarke Milford Grange spent $15 per resident per day on food, 6% below the sector median of $16. Spending on dietitians in the same quarter was $0.44 per resident per day, 57% above the sector median of $0.28.
How are meals prepared?
Bolton Clarke Milford Grange reports that breakfast is cooked fresh, while lunch and dinner are prepared by the cook-chill method. Of all meals, 42% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
37% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Bolton Clarke Milford Grange?
When residents surveyed at Bolton Clarke Milford Grange for the 2026 Residents’ Experience Survey were asked whether staff are kind and caring, 84% answered “always” or “most of the time”, 11.4 percentage points below the average of 95.4% across other homes. Answers were also below the average for other homes when residents were asked whether staff explain things to them (69% against 80.3%) and whether staff follow up when they raise things (74% against 84.2%).
The largest gap above other homes was when residents were asked whether they are encouraged to do as much as possible for themselves: 100% answered “always” or “most of the time”, against an average of 87.1%. In all, answers on 2 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how staff get to know each resident. When residents were asked whether staff are kind and caring, 42% answered “always”, 42% “most of the time” and 16% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Bolton Clarke Milford Grange were asked whether they feel safe, 79% answered “always” and 21% “most of the time”. When asked whether they get the care they need, 53% answered “always” and 42% “most of the time”.
How much care and nursing does Bolton Clarke Milford Grange provide?
In January to March 2026, Bolton Clarke Milford Grange reported 224 minutes of care per resident per day, 3 minutes above its target of 221 minutes. Registered nurses provided 47 of those minutes, 3 minutes above the registered-nurse target of 44.
In each of the last four quarters, Bolton Clarke Milford Grange met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 224 to 226 across those four quarters.
Who provides that care?
Per resident per day, personal care workers provided 176 minutes, followed by registered nurses (47 minutes). In the same quarter, Bolton Clarke Milford Grange also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
How does Bolton Clarke Milford Grange spend on resident care?
Total spending at Bolton Clarke Milford Grange in the 2024–25 financial year was $370.28 per resident per day, and care and nursing made up 65.1% of it. Care and nursing spending of $241.16 was 9% below the sector median of $264.85. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included accommodation and maintenance ($34.68), administration ($33.96), and cleaning and laundry ($24.61) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($158.54) and registered nurses ($61).
