Elderberry Expert Rating and Opinion
The Elderberry Index for RSL ANZAC Village is 3.82 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents consistently describe respectful, caring staff
100% positive on respect and 100% on caring staff, versus 95.9% and 96.0% across other homes.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
More residents feel they have a say in daily life
100% answered “Always” or “Most of the time”, compared with 93.2% across other homes.
Worth a closer look
Food enjoyment fell in the latest survey
50% positive in 2025, compared with 74% in 2024: 24 percentage points lower.
Enjoying the food is below the survey average
50% answered “Always” or “Most of the time”, compared with 70.3% across other homes.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.28% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What is the food like at RSL ANZAC Village?
In the 2025 Residents’ Experience Survey, 50% of residents surveyed at RSL ANZAC Village said they like the food “always” or “most of the time”, 20.3 percentage points below the average of 70.3% across other homes. The share fell from 74% in 2024. Another 36% answered “some of the time” and 14% “never”.
In January to March 2026, RSL ANZAC Village spent $17 per resident per day on food, 6% above the sector median of $16. In the same quarter, spending on dietitians was $0.38 per resident per day, 36% above the sector median of $0.28.
How are meals prepared?
According to RSL ANZAC Village, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
50% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does RSL ANZAC Village provide?
In January to March 2026, RSL ANZAC Village reported 219 minutes of care per resident per day, 8 minutes above its target of 211 minutes. Registered nurses provided 50 of those minutes, 7 minutes above the registered-nurse target of 43.
In three of the last four quarters, RSL ANZAC Village met both its total and registered-nurse targets. Minutes of care per resident per day ranged from 205 to 225 across those four quarters.
Who provides that care?
Personal care workers provided 170 minutes per resident per day, followed by registered nurses (50 minutes). RSL ANZAC Village also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What do residents say about RSL ANZAC Village?
When residents surveyed at RSL ANZAC Village for the 2025 Residents’ Experience Survey were asked whether staff explain things to them, 72% answered “always” or “most of the time”, below the 81.8% average across other homes by 9.8 percentage points. When residents were asked whether staff know what they are doing (81% against 89.5%) and whether they get the care they need (91% against 94.5%), answers were also below the average for other homes.
The widest gap above other homes came when residents were asked whether they have a say in their daily activities: 100% answered “always” or “most of the time”, against an average of 93.2%. In all, answers on 4 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how staff explain changes to care. Of residents asked whether staff explain things to them, 36% answered “always”, 36% “most of the time”, 18% “some of the time” and 9% “never”.
Do residents feel safe?
When residents surveyed at RSL ANZAC Village were asked whether they feel safe, 82% answered “always” and 18% “most of the time”.
How does RSL ANZAC Village spend on resident care?
Total spending at RSL ANZAC Village in the 2024–25 financial year was $419.20 per resident per day, and care and nursing made up 59.6% of it. Care and nursing spending of $249.90 was 6% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($54.83), accommodation and maintenance ($30.09), and cleaning and laundry ($28.07) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($138.33) and registered nurses ($72.82).
