Elderberry Expert Rating and Opinion
One finding stands out as positive.
Things we noticed
Positive standouts
Care and registered-nurse targets met in four reported quarters
The latest quarter records 214 minutes against a 196-minute daily care target; RN time is 44 against 41.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. No survey comparison is made: the survey year in the ratings extract does not match this home’s latest survey. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2366 |
| Residents’ experience | 3.62 | 2435 |
| Compliance | 4.83 | 2396 |
| Staffing | 3.18 | 2455 |
| Quality measures | 3.07 | 2457 |
How much care and nursing does Rockpool Pelican Waters provide?
In January to March 2026, Rockpool Pelican Waters reported 214 minutes of care per resident per day, 18 minutes above its target of 196 minutes. Registered nurses provided 44 of those minutes, 3 minutes above the registered-nurse target of 41.
Rockpool Pelican Waters met both its total and registered-nurse targets in each of the last four quarters. Minutes of care per resident per day ranged from 196 to 214 across those four quarters.
Who provides that care?
Personal care workers provided 164 of the 214 minutes (76.6%), followed by registered nurses (44 minutes, 20.6%) and enrolled nurses (6 minutes, 2.8%). In the same quarter, Rockpool Pelican Waters also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
How does Rockpool Pelican Waters spend on resident care?
In the 2024–25 financial year, Rockpool Pelican Waters spent $217.66 per resident per day on care and nursing, 18% below the sector median of $264.85. Total spending was $382.55 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($67.73), administration ($39.88), and cleaning and laundry ($17.08) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($118.68) and registered nurses ($56.23).
What is the food like at Rockpool Pelican Waters?
When residents surveyed at Rockpool Pelican Waters for the 2025 Residents’ Experience Survey were asked whether they like the food, 62% answered “always” or “most of the time”, 24 percentage points higher than the 38% recorded in 2024. Another 17% answered “some of the time” and 21% “never”.
In January to March 2026, Rockpool Pelican Waters spent $14 per resident per day on food, 13% below the sector median of $16. Spending on dietitians in the same quarter was $0.38 per resident per day, 36% above the sector median of $0.28.
How are meals prepared?
According to Rockpool Pelican Waters, breakfast, lunch and dinner are all cooked fresh. Of all meals, 97% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
62% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Rockpool Pelican Waters?
In the 2025 Residents’ Experience Survey, the highest share of “always” or “most of the time” answers from residents surveyed at Rockpool Pelican Waters, 100%, came on 4 of the 10 questions other than food, including whether staff treat them with respect. The lowest share was 86%, when residents were asked whether staff follow up when they raise things.
What should you ask about on a visit?
On a visit, you can ask about how the home records and follows up concerns. When residents were asked whether staff follow up when they raise things, 52% answered “always”, 34% “most of the time” and 14% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 90% of residents surveyed at Rockpool Pelican Waters answered “always” and 10% “most of the time”. When asked whether they get the care they need, 79% answered “always” and 17% “most of the time”.
