Elderberry Expert Rating and Opinion
The Elderberry Index for RFBI Hawkins Masonic Village - Acacia House is 3.97 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Quality measures rating exceeds the national average
4 out of 5, compared with 3.06 across other rated homes in the August 2026 extract.
Staffing rating exceeds the national average
4 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Residents report stronger support for independence
100% answered “Always” or “Most of the time”, compared with 87.1% across other homes.
Worth a closer look
Fewer residents say staff explain things consistently
57% answered “Always” or “Most of the time”, compared with 80.3% across other homes.
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
How well the home is run is below the survey average
72% answered “Always” or “Most of the time”, compared with 88.1% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.06 | 2456 |
| Respectful treatment | 95.35% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.10% | 1080 |
| Getting needed care | 94.43% | 1080 |
| Confidence in staff skills | 89.08% | 1080 |
| Encouragement to stay independent | 87.14% | 1079 |
| Staff explaining things | 80.28% | 1078 |
| Enjoying the food | 67.35% | 1080 |
| Following up concerns | 84.23% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
What do residents say about RFBI Hawkins Masonic Village - Acacia House?
In the 2026 Residents’ Experience Survey, 57% of residents surveyed at RFBI Hawkins Masonic Village - Acacia House answered “always” or “most of the time” when asked whether staff explain things to them, 23.3 percentage points below the average of 80.3% across other homes. When residents were asked whether the home is well run (72% against 88.1%) and whether staff follow up when they raise things (72% against 84.2%), answers were also below the average for other homes.
The largest gap above other homes was when residents were asked whether they are encouraged to do as much as possible for themselves: 100% answered “always” or “most of the time”, against an average of 87.1%. Altogether, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how staff explain changes to care. When residents were asked whether staff explain things to them, 36% answered “always”, 21% “most of the time”, 36% “some of the time” and 7% “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 64% of residents surveyed at RFBI Hawkins Masonic Village - Acacia House answered “always” and 29% “most of the time”. When asked whether they get the care they need, 57% answered “always” and 29% “most of the time”.
How much care and nursing does RFBI Hawkins Masonic Village - Acacia House provide?
In January to March 2026, RFBI Hawkins Masonic Village - Acacia House reported 231 minutes of care per resident per day, 9 minutes above its target of 222 minutes. Of those minutes, 54 came from registered nurses, 9 minutes above the registered-nurse target of 45.
RFBI Hawkins Masonic Village - Acacia House met both its total and registered-nurse targets in one of the last four quarters. Minutes of care per resident per day ranged from 215 to 231 across those four quarters.
Who provides that care?
Personal care workers provided 177 of the 231 minutes (76.6%), followed by registered nurses (54 minutes, 23.4%). RFBI Hawkins Masonic Village - Acacia House also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What is the food like at RFBI Hawkins Masonic Village - Acacia House?
When residents surveyed at RFBI Hawkins Masonic Village - Acacia House for the 2026 Residents’ Experience Survey were asked whether they like the food, 57% answered “always” or “most of the time”, 10.3 percentage points below the average of 67.3% across other homes. The share fell from 58% in 2025. Another 7% answered “some of the time” and 36% “never”.
Food spending at RFBI Hawkins Masonic Village - Acacia House in January to March 2026 was $16 per resident per day, in line with the sector median of $16. In the same quarter, spending on dietitians was $1.17 per resident per day, 318% above the sector median of $0.28.
How are meals prepared?
According to RFBI Hawkins Masonic Village - Acacia House, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
57% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does RFBI Hawkins Masonic Village - Acacia House spend on resident care?
In the 2024–25 financial year, RFBI Hawkins Masonic Village - Acacia House spent $443.46 per resident per day, and care and nursing made up 60.4% of it. Care and nursing spending of $267.69 was 1% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($45.48), cleaning and laundry ($35.53) and administration ($34.15) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($164.77) and registered nurses ($56.81).
