Elderberry Expert Rating and Opinion
The Elderberry Index for Regis Tasmania - Norwood is 3.34 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Food enjoyment improved in the latest survey
70% positive in 2025, compared with 33% in 2024: 37 percentage points higher.
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Following up concerns is above the survey average
94% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 214 vs 220 minutes; registered nurses: 39 vs 44 minutes per resident per day.
Staffing rating trails the national average
1 out of 5, compared with 3.19 across other rated homes in the August 2026 extract.
Quality measures rating trails the national average
2 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.19 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Regis Tasmania - Norwood provide?
Regis Tasmania - Norwood reported 214 minutes of care per resident per day in January to March 2026, 6 minutes below its target of 220 minutes. Registered nurses provided 39 of those minutes, 5 minutes below the registered-nurse target of 44.
Regis Tasmania - Norwood met both its total and registered-nurse targets in none of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 214 to 221.
Who provides that care?
Personal care workers provided 154 of the 214 minutes (72.0%), followed by registered nurses (39 minutes, 18.2%) and enrolled nurses (21 minutes, 9.8%). Regis Tasmania - Norwood also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What is the food like at Regis Tasmania - Norwood?
In the 2025 Residents’ Experience Survey, 70% of residents surveyed at Regis Tasmania - Norwood said they like the food “always” or “most of the time”, 37 percentage points higher than the 33% recorded in 2024. Another 18% answered “some of the time” and 12% “never”.
Food spending at Regis Tasmania - Norwood in January to March 2026 was $14 per resident per day, 13% below the sector median of $16. In the same quarter, spending on dietitians was $0.39 per resident per day, 39% above the sector median of $0.28.
How are meals prepared?
According to Regis Tasmania - Norwood, breakfast, lunch and dinner are all cooked fresh. Of all meals, 95% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
70% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Regis Tasmania - Norwood?
In the 2025 Residents’ Experience Survey, 94% of residents surveyed at Regis Tasmania - Norwood answered “always” or “most of the time” when asked whether staff follow up when they raise things, above the 85.2% average across other homes by 8.8 percentage points. When residents were asked whether they have a say in their daily activities (100% against 93.2%) and whether they get the care they need (100% against 94.5%), answers were also above the average for other homes.
On 6 of the 10 questions other than food, answers at Regis Tasmania - Norwood were at least 3 percentage points above the average for other homes, and on the rest they were within 3 percentage points.
Do residents feel safe?
Asked whether they feel safe, 76% of residents surveyed at Regis Tasmania - Norwood answered “always” and 18% “most of the time”.
Do residents have a say in daily life?
On choice and independence at Regis Tasmania - Norwood, the share answering “always” or “most of the time” was 94% when asked whether they are encouraged to do as much as possible for themselves.
How does Regis Tasmania - Norwood spend on resident care?
Total spending at Regis Tasmania - Norwood in the 2024–25 financial year was $385.28 per resident per day, and care and nursing made up 70.1% of it. Care and nursing spending of $269.96 was 2% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($50.32), accommodation and maintenance ($25.75), and cleaning and laundry ($16.55) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($149.98) and registered nurses ($60.04).
