Elderberry Expert Rating and Opinion
The Elderberry Index for Regis Port Coogee is 3.6 out of 5, against a national average of 3.81. Three findings are worth a closer look.
Things we noticed
Worth a closer look
Food spending and enjoyment both fall below their benchmarks
$14 a day vs a $16 sector median; 46% enjoy meals vs 70.3% across other homes.
Fewer residents say staff explain things consistently
54% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Following up concerns is below the survey average
58% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.49% | 1354 |
| Encouragement to stay independent | 88.61% | 1354 |
| Staff explaining things | 81.83% | 1354 |
| Enjoying the food | 70.28% | 1354 |
| Following up concerns | 85.21% | 1354 |
| Kind and caring staff | 95.97% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What do residents say about Regis Port Coogee?
When residents surveyed at Regis Port Coogee for the 2025 Residents’ Experience Survey were asked whether staff explain things to them, 54% answered “always” or “most of the time”, below the 81.8% average across other homes by 27.8 percentage points. Answers were also below the average for other homes when residents were asked whether staff follow up when they raise things (58% against 85.2%) and whether they are encouraged to do as much as possible for themselves (65% against 88.6%).
At Regis Port Coogee, answers were at least 3 percentage points below the average for other homes on 7 of the 10 questions other than food, and within 3 percentage points on the rest.
What should you ask about on a visit?
A visit is a chance to ask about how staff explain changes to care. Of residents asked whether staff explain things to them, 23% answered “always”, 31% “most of the time”, 42% “some of the time” and 4% “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Regis Port Coogee were asked whether they feel safe, 73% answered “always” and 19% “most of the time”. When asked whether they get the care they need, 35% answered “always” and 58% “most of the time”.
What is the food like at Regis Port Coogee?
In the 2025 Residents’ Experience Survey, 46% of residents surveyed at Regis Port Coogee said they like the food “always” or “most of the time”, 24.3 percentage points below the average of 70.3% across other homes. The share fell from 60% in 2024. Another 50% answered “some of the time” and 4% “never”.
Food spending at Regis Port Coogee in January to March 2026 was $14 per resident per day, 13% below the sector median of $16. Spending on dietitians in the same quarter was $0.30 per resident per day, 7% above the sector median of $0.28.
How are meals prepared?
Regis Port Coogee reports that breakfast, lunch and dinner are all cooked fresh. Of all meals, 94% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
46% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How much care and nursing does Regis Port Coogee provide?
Regis Port Coogee reported 222 minutes of care per resident per day in January to March 2026, 2 minutes above its target of 220 minutes. Of those minutes, 47 came from registered nurses, 2 minutes above the registered-nurse target of 45.
Regis Port Coogee met both its total and registered-nurse targets in three of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 219 to 227.
Who provides that care?
Personal care workers provided 176 minutes per resident per day, followed by registered nurses (47 minutes). In the same quarter, Regis Port Coogee also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
How does Regis Port Coogee spend on resident care?
In the 2024–25 financial year, Regis Port Coogee spent $426.10 per resident per day, and care and nursing made up 62.8% of it. Care and nursing spending of $267.42 was 1% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($64.12), accommodation and maintenance ($37.05), and cleaning and laundry ($31.99) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($160.55) and registered nurses ($66.01).
