Elderberry Expert Rating and Opinion
The Elderberry Index for Aegis Hilton Park is 3.93 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Staff communication is a relative strength
92% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Residents show greater confidence in staff skills
96% answered “Always” or “Most of the time”, compared with 89.5% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 215 vs 204 minutes; registered nurses: 40 vs 42 minutes per resident per day.
Support for independence is below the survey average
84% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Kind and caring staff is below the survey average
92% answered “Always” or “Most of the time”, compared with 96.0% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.47% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Aegis Hilton Park provide?
Aegis Hilton Park reported 215 minutes of care per resident per day in January to March 2026, 11 minutes above its target of 204 minutes. Registered nurses provided 40 of those minutes, 2 minutes below the registered-nurse target of 42.
Aegis Hilton Park met both its total and registered-nurse targets in one of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 207 to 215.
Who provides that care?
Personal care workers provided 163 of the 215 minutes (75.8%), followed by registered nurses (40 minutes, 18.6%) and enrolled nurses (12 minutes, 5.6%). In the same quarter, Aegis Hilton Park also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What is the food like at Aegis Hilton Park?
When residents surveyed at Aegis Hilton Park for the 2025 Residents’ Experience Survey were asked whether they like the food, 68% answered “always” or “most of the time”, within 3 percentage points of the 70.3% average across other homes. The share rose from 67% in 2024. Another 24% answered “some of the time” and 8% “never”.
In January to March 2026, Aegis Hilton Park spent $18 per resident per day on food, 13% above the sector median of $16. Spending on dietitians in the same quarter was $0.23 per resident per day, 18% below the sector median of $0.28.
How are meals prepared?
Aegis Hilton Park reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
68% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Aegis Hilton Park?
In the 2025 Residents’ Experience Survey, 92% of residents surveyed at Aegis Hilton Park answered “always” or “most of the time” when asked whether staff explain things to them, above the 81.8% average across other homes by 10.2 percentage points. When residents were asked whether staff know what they are doing (96% against 89.5%) and whether they feel safe (100% against 96.4%), answers were also above the average for other homes.
The largest gap below other homes was when residents were asked whether they are encouraged to do as much as possible for themselves: 84% answered “always” or “most of the time”, against an average of 88.6%. In all, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how staff support residents to do things for themselves. Of residents asked whether they are encouraged to do as much as possible for themselves, 48% answered “always”, 36% “most of the time”, 12% “some of the time” and 4% “never”.
Do residents get the care they need?
When residents surveyed at Aegis Hilton Park were asked whether they get the care they need, 76% answered “always” and 20% “most of the time”.
How does Aegis Hilton Park spend on resident care?
Total spending at Aegis Hilton Park in the 2024–25 financial year was $401.84 per resident per day, and care and nursing made up 64.6% of it. Care and nursing spending of $259.56 was 2% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included accommodation and maintenance ($36.51), administration ($32.32), and cleaning and laundry ($30) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($136.76) and registered nurses ($60.21).
