Elderberry Expert Rating and Opinion
The Elderberry Index for Regis North Fremantle is 3.6 out of 5, against a national average of 3.81. Two findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
More residents feel they have a say in daily life
100% answered “Always” or “Most of the time”, compared with 93.2% across other homes.
Respectful treatment is above the survey average
100% answered “Always” or “Most of the time”, compared with 95.9% across other homes.
Worth a closer look
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Confidence in staff skills is below the survey average
75% answered “Always” or “Most of the time”, compared with 89.5% across other homes.
Enjoying the food is below the survey average
60% answered “Always” or “Most of the time”, compared with 70.3% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.49% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.27% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
What do residents say about Regis North Fremantle?
In the 2025 Residents’ Experience Survey, 75% of residents surveyed at Regis North Fremantle answered “always” or “most of the time” when asked whether staff know what they are doing, below the 89.5% average across other homes by 14.5 percentage points. Answers were also below the average for other homes when residents were asked whether staff follow up when they raise things (75% against 85.2%) and whether staff are kind and caring (90% against 96.0%).
The widest gap above other homes came when residents were asked whether they have a say in their daily activities: 100% answered “always” or “most of the time”, against an average of 93.2%. Altogether, answers on 2 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about the training staff receive. When residents were asked whether staff know what they are doing, 30% answered “always”, 45% “most of the time” and 25% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 65% of residents surveyed at Regis North Fremantle answered “always” and 30% “most of the time”. When asked whether they get the care they need, 55% answered “always” and 35% “most of the time”.
What is the food like at Regis North Fremantle?
In the 2025 Residents’ Experience Survey, 60% of residents surveyed at Regis North Fremantle said they like the food “always” or “most of the time”, 10.3 percentage points below the average of 70.3% across other homes. The share rose from 53% in 2024. Another 30% answered “some of the time” and 10% “never”.
Food spending at Regis North Fremantle in January to March 2026 was $15 per resident per day, 6% below the sector median of $16. Spending on dietitians in the same quarter was $0.30 per resident per day, 7% above the sector median of $0.28.
How are meals prepared?
Regis North Fremantle reports that breakfast, lunch and dinner are all cooked fresh. Of all meals, 97% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
60% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Regis North Fremantle spend on resident care?
Total spending at Regis North Fremantle in the 2024–25 financial year was $457.02 per resident per day, and care and nursing made up 60.5% of it. Care and nursing spending of $276.44 was 4% above the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($70.23), accommodation and maintenance ($47.47), and cleaning and laundry ($26.23) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($169.22) and registered nurses ($67.59).
How much care and nursing does Regis North Fremantle provide?
Regis North Fremantle reported 220 minutes of care per resident per day in January to March 2026, 1 minute above its target of 219 minutes. Registered nurses provided 44 of those minutes, matching the registered-nurse target of 44.
In three of the last four quarters, Regis North Fremantle met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 220 to 230.
Who provides that care?
Personal care workers provided 174 of the 220 minutes (79.1%), followed by registered nurses (44 minutes, 20.0%) and enrolled nurses (2 minutes, 0.9%). Regis North Fremantle also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
