Elderberry Expert Rating and Opinion
The Elderberry Index for Regis Capel Sound is 3.08 out of 5, against a national average of 3.81. Three findings are worth a closer look.
Things we noticed
Worth a closer look
Reported care time falls short of a staffing target
Total care: 207 vs 211 minutes; registered nurses: 40 vs 43 minutes per resident per day.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Following up concerns is below the survey average
65% answered “Always” or “Most of the time”, compared with 85.2% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.46% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.49% | 1354 |
| Encouragement to stay independent | 88.60% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.21% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.21% | 1354 |
What do residents say about Regis Capel Sound?
When residents surveyed at Regis Capel Sound for the 2025 Residents’ Experience Survey were asked whether staff follow up when they raise things, 65% answered “always” or “most of the time”, below the 85.2% average across other homes by 20.2 percentage points. Answers were also below the average for other homes when residents were asked whether they have a say in their daily activities (74% against 93.2%) and whether they get the care they need (79% against 94.5%).
At Regis Capel Sound, answers were at least 3 percentage points below the average for other homes on all 10 questions other than food.
What should you ask about on a visit?
A visit is a chance to ask about how the home records and follows up concerns. Of residents asked whether staff follow up when they raise things, 30% answered “always”, 35% “most of the time”, 22% “some of the time” and 13% “never”.
Do residents feel safe?
When residents surveyed at Regis Capel Sound were asked whether they feel safe, 74% answered “always” and 9% “most of the time”.
How much care and nursing does Regis Capel Sound provide?
Regis Capel Sound reported 207 minutes of care per resident per day in January to March 2026, 4 minutes below its target of 211 minutes. Registered nurses provided 40 of those minutes, 3 minutes below the registered-nurse target of 43.
Regis Capel Sound met both its total and registered-nurse targets in none of the last four quarters. Minutes of care per resident per day ranged from 207 to 218 across those four quarters.
Who provides that care?
Of the 207 minutes, personal care workers provided 161 (77.8%), followed by registered nurses (40 minutes, 19.3%) and enrolled nurses (6 minutes, 2.9%). Regis Capel Sound also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What is the food like at Regis Capel Sound?
In the 2025 Residents’ Experience Survey, 65% of residents surveyed at Regis Capel Sound said they like the food “always” or “most of the time”, 5.3 percentage points below the average of 70.3% across other homes. Another 26% answered “some of the time” and 9% “never”.
Food spending at Regis Capel Sound in January to March 2026 was $17 per resident per day, 6% above the sector median of $16. Spending on dietitians in the same quarter was $0.16 per resident per day, 43% below the sector median of $0.28.
How are meals prepared?
According to Regis Capel Sound, breakfast, lunch and dinner are all cooked fresh. Of all meals, 97% are prepared on site and the rest off site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
65% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
