Elderberry Expert Rating and Opinion
The residents’ experience rating for Redland Residential Care Facility is 3 out of 5, compared with a national average of 3.62. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Staff communication is a relative strength
87% answered “Always” or “Most of the time”, compared with 80.3% across other homes.
Residents report stronger support for independence
91% answered “Always” or “Most of the time”, compared with 87.1% across other homes.
More residents consistently feel safe
100% answered “Always” or “Most of the time”, compared with 96.2% across other homes.
Worth a closer look
Residents’ experience rating trails the national average
3 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Respectful treatment is below the survey average
82% answered “Always” or “Most of the time”, compared with 95.4% across other homes.
Enjoying the food is below the survey average
59% answered “Always” or “Most of the time”, compared with 67.3% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2366 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2396 |
| Staffing | 3.18 | 2455 |
| Quality measures | 3.07 | 2457 |
| Respectful treatment | 95.37% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.43% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.15% | 1079 |
| Staff explaining things | 80.25% | 1078 |
| Enjoying the food | 67.35% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
How much care and nursing does Redland Residential Care Facility provide?
Redland Residential Care Facility reported 355 minutes of care per resident per day in January to March 2026, 137 minutes above its target of 218 minutes. Registered nurses provided 106 of those minutes, 63 minutes above the registered-nurse target of 43.
Who provides that care?
Personal care workers provided 186 minutes per resident per day, followed by registered nurses (106 minutes) and enrolled nurses (64 minutes). Redland Residential Care Facility also reported spending on speech pathologists, dietitians, and lifestyle and recreation workers in the same quarter.
What is the food like at Redland Residential Care Facility?
In the 2026 Residents’ Experience Survey, 59% of residents surveyed at Redland Residential Care Facility said they like the food “always” or “most of the time”, 8.3 percentage points below the average of 67.3% across other homes. Another 32% answered “some of the time” and 9% “never”.
In January to March 2026, Redland Residential Care Facility spent $32 per resident per day on food, 100% above the sector median of $16. Spending on dietitians in the same quarter was $0.13 per resident per day, 54% below the sector median of $0.28.
How are meals prepared?
Redland Residential Care Facility reports that breakfast is cooked fresh, while lunch and dinner are prepared by the cook-freeze method. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
59% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Redland Residential Care Facility?
In the 2026 Residents’ Experience Survey, 82% of residents surveyed at Redland Residential Care Facility answered “always” or “most of the time” when asked whether staff treat them with respect, 13.4 percentage points below the average of 95.4% across other homes. Answers were also below the average for other homes when residents were asked whether they get the care they need (87% against 94.4%) and whether they have a say in their daily activities (87% against 92.7%).
The largest gap above other homes was when residents were asked whether staff explain things to them: 87% answered “always” or “most of the time”, against an average of 80.3%. Altogether, answers on 3 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
On a visit, you can ask about how staff are expected to treat residents. Of residents asked whether staff treat them with respect, 68% answered “always”, 14% “most of the time” and 18% “some of the time”; none answered “never”.
Do residents feel safe?
When residents surveyed at Redland Residential Care Facility were asked whether they feel safe, 82% answered “always” and 18% “most of the time”.
