Elderberry Expert Rating and Opinion
The Elderberry Index for Prague House is 3.74 out of 5, compared with a national average of 3.81. Two findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
More residents feel they have a say in daily life
100% answered “Always” or “Most of the time”, compared with 92.7% across other homes.
Worth a closer look
Food spending and enjoyment both fall below their benchmarks
$12 a day vs a $16 sector median; 59% enjoy meals vs 67.3% across other homes.
Following up concerns is below the survey average
59% answered “Always” or “Most of the time”, compared with 84.2% across other homes.
Compliance rating trails the national average
4 out of 5, compared with 4.83 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.25% | 1080 |
| How well the home is run | 88.09% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.16% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.35% | 1080 |
| Following up concerns | 84.24% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.70% | 1080 |
Where is Prague House?
Prague House is at 253 Cotham Road, Kew. The closest named places on OpenStreetMap are Cotham Road (70 m), St George's Health Service (110 m) and St Hilary's Anglican Church (250 m). Every distance here is a straight line from the home’s mapped location, not a road route.
The nearest hospital is St George's Health Service, 110 m away. The closest GP or medical centre is Camberwell Renal, at 1.6 km. The nearest pharmacy, Harp Village Pharmacy, is 1.2 km from the home. These distances matter most for residents who keep appointments outside the home, so it is worth asking how transport to them is arranged.
The nearest bus stop, Cotham Road, is 70 m from the home. The closest train station is Auburn, 1.6 km away. For everyday errands, IGA supermarket is 1.2 km away and Glenferrie Centre is 1.9 km. For visitors and outings, Davis Street Reserve is 470 m away, Kew Library is 1.5 km and St Hilary's Anglican Church is 250 m.
Which facilities are closest?
- Bus stopCotham Road70 m
- HospitalSt George's Health Service110 m
- Place of worshipSt Hilary's Anglican Church250 m
- ParkDavis Street Reserve470 m
- PharmacyHarp Village Pharmacy1.2 km
The four closest, on the map
Pins 1 to 4 are the four closest facilities, in the same order as the list.
Sources and Explanation
Each place is the nearest named facility of its kind on OpenStreetMap, measured in a straight line from the home’s mapped location. These are not walking or driving times, and the map may miss newer or unnamed places; check the route before relying on a distance.
Map data © OpenStreetMap contributors, read 25 September 2026.
How much care and nursing does Prague House provide?
Prague House reported 206 minutes of care per resident per day in January to March 2026, 11 minutes above its target of 195 minutes. Registered nurses provided 46 of those minutes, 5 minutes above the registered-nurse target of 41.
Prague House met both its total and registered-nurse targets in three of the last four quarters. Minutes of care per resident per day ranged from 197 to 215 across those four quarters.
Who provides that care?
Personal care workers provided 149 minutes per resident per day, followed by registered nurses (46 minutes) and enrolled nurses (10 minutes). In the same quarter, Prague House also reported spending on physiotherapists, podiatrists, dietitians, and lifestyle and recreation workers.
What do residents say about Prague House?
Asked in the 2026 Residents’ Experience Survey whether staff follow up when they raise things, 59% of residents surveyed at Prague House answered “always” or “most of the time”, below the 84.2% average across other homes by 25.2 percentage points. Answers were also below the average for other homes when residents were asked whether they are encouraged to do as much as possible for themselves (75% against 87.2%) and whether staff know what they are doing (83% against 89.1%).
The widest gap above other homes came when residents were asked whether they have a say in their daily activities: 100% answered “always” or “most of the time”, against an average of 92.7%.
What should you ask about on a visit?
A visit is a chance to ask about how the home records and follows up concerns. Of residents asked whether staff follow up when they raise things, 42% answered “always”, 17% “most of the time” and 42% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
When residents surveyed at Prague House were asked whether they feel safe, 58% answered “always” and 33% “most of the time”. When asked whether they get the care they need, 75% answered “always” and 17% “most of the time”.
How does Prague House spend on resident care?
In the 2024–25 financial year, Prague House spent $222.48 per resident per day on care and nursing, 16% below the sector median of $264.85. Total spending was $313.04 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($40.88), cleaning and laundry ($15.98), and accommodation and maintenance ($12.18) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($131.26) and registered nurses ($62.37).
What is the food like at Prague House?
In the 2026 Residents’ Experience Survey, 59% of residents surveyed at Prague House said they like the food “always” or “most of the time”, 8.3 percentage points below the average of 67.3% across other homes. The share fell from 63% in 2025. Another 33% answered “some of the time” and 8% “never”.
In January to March 2026, Prague House spent $12 per resident per day on food, 25% below the sector median of $16. Spending on dietitians in the same quarter was $0.25 per resident per day, 11% below the sector median of $0.28.
How are meals prepared?
According to Prague House, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
59% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
