Elderberry Expert Rating and Opinion
The Elderberry Index for Kew Grove Care Community is 2.93 out of 5, compared with a national average of 3.81. One finding stands out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
More residents consistently feel safe
100% answered “Always” or “Most of the time”, compared with 96.2% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 204 vs 215 minutes; registered nurses: 42 vs 44 minutes per resident per day.
Food enjoyment fell in the latest survey
70% positive in 2026, compared with 82% in 2025: 12 percentage points lower.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2026 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2026 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.36% | 1080 |
| Feeling safe | 96.24% | 1080 |
| How well the home is run | 88.08% | 1080 |
| Getting needed care | 94.42% | 1080 |
| Confidence in staff skills | 89.09% | 1080 |
| Encouragement to stay independent | 87.16% | 1079 |
| Staff explaining things | 80.26% | 1078 |
| Enjoying the food | 67.34% | 1080 |
| Following up concerns | 84.22% | 1079 |
| Kind and caring staff | 95.42% | 1080 |
| Having a say in daily life | 92.71% | 1080 |
Where is Kew Grove Care Community?
Kew Grove Care Community is at 79 Stevenson Street, Kew. The closest named places on OpenStreetMap are Rockingham Reserve (300 m), Carson Street/Studley Park Road (320 m) and Caritas Christi Hospice (560 m). Every distance here is a straight line from the home’s mapped location, not a road route.
The nearest hospital is Caritas Christi Hospice, 560 m away. The closest GP or medical centre is Power Medical, at 1.6 km. The nearest pharmacy, My Chemist, is 640 m from the home. These distances matter most for residents who keep appointments outside the home, so it is worth asking how transport to them is arranged.
The nearest bus stop, Carson Street/Studley Park Road, is 320 m from the home. The closest train station is Hawthorn, 1.5 km away. For everyday errands, Coles supermarket is 740 m away and Victoria Gardens Shopping Centre is 740 m. For visitors and outings, Rockingham Reserve is 300 m away, Kew Library is 1.5 km and Christ Church Hawthorn is 1.1 km.
Which facilities are closest?
- ParkRockingham Reserve300 m
- Bus stopCarson Street/Studley Park Road320 m
- HospitalCaritas Christi Hospice560 m
- PharmacyMy Chemist640 m
- SupermarketColes740 m
The four closest, on the map
Pins 1 to 4 are the four closest facilities, in the same order as the list.
Sources and Explanation
Each place is the nearest named facility of its kind on OpenStreetMap, measured in a straight line from the home’s mapped location. These are not walking or driving times, and the map may miss newer or unnamed places; check the route before relying on a distance.
Map data © OpenStreetMap contributors, read 25 September 2026.
How much care and nursing does Kew Grove Care Community provide?
In January to March 2026, Kew Grove Care Community reported 204 minutes of care per resident per day, 11 minutes below its target of 215 minutes. Registered nurses provided 42 of those minutes, 2 minutes below the registered-nurse target of 44.
Kew Grove Care Community met both its total and registered-nurse targets in none of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 204 to 212.
Who provides that care?
Of the 204 minutes, personal care workers provided 142 (69.6%), followed by registered nurses (42 minutes, 20.6%) and enrolled nurses (20 minutes, 9.8%). In the same quarter, Kew Grove Care Community also reported spending on physiotherapists, podiatrists, speech pathologists, dietitians, and lifestyle and recreation workers.
What is the food like at Kew Grove Care Community?
In the 2026 Residents’ Experience Survey, 70% of residents surveyed at Kew Grove Care Community said they like the food “always” or “most of the time”, 12 percentage points lower than the 82% recorded in 2025. Another 23% answered “some of the time” and 8% “never”.
In January to March 2026, Kew Grove Care Community spent $17 per resident per day on food, 6% above the sector median of $16. Spending on dietitians in the same quarter was $0.28 per resident per day, in line with the sector median of $0.28.
How are meals prepared?
According to Kew Grove Care Community, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
70% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
What do residents say about Kew Grove Care Community?
When residents surveyed at Kew Grove Care Community for the 2026 Residents’ Experience Survey were asked whether staff follow up when they raise things, 77% answered “always” or “most of the time”, below the 84.2% average across other homes by 7.2 percentage points. When residents were asked whether the home is well run (84% against 88.1%) and whether staff are kind and caring (92% against 95.4%), answers were also below the average for other homes.
The largest gap above other homes was when residents were asked whether they feel safe: 100% answered “always” or “most of the time”, against an average of 96.2%.
What should you ask about on a visit?
On a visit, you can ask about how the home records and follows up concerns. Of residents asked whether staff follow up when they raise things, 15% answered “always”, 62% “most of the time” and 23% “some of the time”; none answered “never”.
Do residents get the care they need?
When residents surveyed at Kew Grove Care Community were asked whether they get the care they need, 54% answered “always” and 38% “most of the time”.
