Elderberry Expert Rating and Opinion
The Elderberry Index for New Auckland Place is 3.41 out of 5, against a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents’ experience rating exceeds the national average
4 out of 5, compared with 3.62 across other rated homes in the August 2026 extract.
Enjoying the food is above the survey average
84% answered “Always” or “Most of the time”, compared with 70.3% across other homes.
Residents report stronger support for independence
96% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 210 vs 195 minutes; registered nurses: 36 vs 41 minutes per resident per day.
Quality measures rating trails the national average
1 out of 5, compared with 3.07 across other rated homes in the August 2026 extract.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.47% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.81% | 1354 |
| Enjoying the food | 70.25% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does New Auckland Place provide?
In January to March 2026, New Auckland Place reported 210 minutes of care per resident per day, 15 minutes above its target of 195 minutes. Of those minutes, 36 came from registered nurses, 5 minutes below the registered-nurse target of 41.
New Auckland Place met both its total and registered-nurse targets in none of the last four quarters. Minutes of care per resident per day ranged from 204 to 210 across those four quarters.
Who provides that care?
Per resident per day, personal care workers provided 159 minutes, followed by registered nurses (36 minutes) and enrolled nurses (14 minutes). In the same quarter, New Auckland Place also reported spending on physiotherapists, dietitians, and lifestyle and recreation workers.
What is the food like at New Auckland Place?
When residents surveyed at New Auckland Place for the 2025 Residents’ Experience Survey were asked whether they like the food, 84% answered “always” or “most of the time”, 13.7 percentage points above the average of 70.3% across other homes. The share rose from 80% in 2024. Another 16% answered “some of the time”, and none answered “never”.
Food spending at New Auckland Place in January to March 2026 was $16 per resident per day, in line with the sector median of $16. Spending on dietitians in the same quarter was $0.26 per resident per day, 7% below the sector median of $0.28.
How are meals prepared?
New Auckland Place reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
84% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does New Auckland Place spend on resident care?
In the 2024–25 financial year, New Auckland Place spent $235.61 per resident per day on care and nursing, 11% below the sector median of $264.85. Spending across all categories was $362.60 per resident per day. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included accommodation and maintenance ($38.89), cleaning and laundry ($28) and administration ($21.66) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($146.41) and registered nurses ($46.09).
What do residents say about New Auckland Place?
Asked in the 2025 Residents’ Experience Survey whether they are encouraged to do as much as possible for themselves, 96% of residents surveyed at New Auckland Place answered “always” or “most of the time”, above the 88.6% average across other homes by 7.4 percentage points. When residents were asked whether staff explain things to them (88% against 81.8%) and whether staff treat them with respect (100% against 95.9%), answers were also above the average for other homes.
The widest gap below other homes came when residents were asked whether staff know what they are doing: 84% answered “always” or “most of the time”, against an average of 89.5%. In all, answers on 2 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about the training staff receive. Of residents asked whether staff know what they are doing, 68% answered “always”, 16% “most of the time” and 16% “some of the time”; none answered “never”.
Do residents feel safe and get the care they need?
Asked whether they feel safe, 72% of residents surveyed at New Auckland Place answered “always” and 24% “most of the time”. When asked whether they get the care they need, 76% answered “always” and 20% “most of the time”.
