Elderberry Expert Rating and Opinion
The Elderberry Index for Narangba Aged Care is 3.38 out of 5, compared with a national average of 3.81. One finding stands out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Residents report stronger support for independence
94% answered “Always” or “Most of the time”, compared with 88.6% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 194 vs 215 minutes; registered nurses: 42 vs 43 minutes per resident per day.
Staffing rating trails the national average
2 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Getting needed care is below the survey average
78% answered “Always” or “Most of the time”, compared with 94.5% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.87% | 1354 |
| Feeling safe | 96.46% | 1354 |
| How well the home is run | 89.33% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.49% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.26% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
How much care and nursing does Narangba Aged Care provide?
Narangba Aged Care reported 194 minutes of care per resident per day in January to March 2026, 21 minutes below its target of 215 minutes. Of those minutes, 42 came from registered nurses, 1 minute below the registered-nurse target of 43.
Narangba Aged Care met both its total and registered-nurse targets in none of the last four quarters. Across those four quarters, minutes of care per resident per day ranged from 192 to 203.
Who provides that care?
Personal care workers provided 146 of the 194 minutes (75.3%), followed by registered nurses (42 minutes, 21.6%) and enrolled nurses (6 minutes, 3.1%). Narangba Aged Care also reported spending on physiotherapists, podiatrists, speech pathologists and dietitians in the same quarter.
What do residents say about Narangba Aged Care?
In the 2025 Residents’ Experience Survey, 78% of residents surveyed at Narangba Aged Care answered “always” or “most of the time” when asked whether they get the care they need, below the 94.5% average across other homes by 16.5 percentage points. Answers were also below the average for other homes when residents were asked whether they feel safe (83% against 96.5%) and whether staff follow up when they raise things (72% against 85.2%).
The widest gap above other homes came when residents were asked whether they are encouraged to do as much as possible for themselves: 94% answered “always” or “most of the time”, against an average of 88.6%.
What should you ask about on a visit?
A visit is a chance to ask about how care plans are reviewed and changed. Of residents asked whether they get the care they need, 50% answered “always”, 28% “most of the time”, 17% “some of the time” and 6% “never”.
Do residents have a say in daily life?
On choice and independence at Narangba Aged Care, the share answering “always” or “most of the time” was 84% when asked whether they have a say in their daily activities.
How does Narangba Aged Care spend on resident care?
Spending on care and nursing at Narangba Aged Care in the 2024–25 financial year was $213.17 per resident per day, 20% below the sector median of $264.85. Spending across all categories was $353.46 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($43.94), accommodation and maintenance ($28.44), and cleaning and laundry ($26.28) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($121.42) and registered nurses ($57.85).
What is the food like at Narangba Aged Care?
When residents surveyed at Narangba Aged Care for the 2025 Residents’ Experience Survey were asked whether they like the food, 66% answered “always” or “most of the time”, 4.3 percentage points below the average of 70.3% across other homes. The share fell from 74% in 2024. Another 28% answered “some of the time” and 6% “never”.
In January to March 2026, Narangba Aged Care spent $16 per resident per day on food, in line with the sector median of $16. Spending on dietitians in the same quarter was $0.31 per resident per day, 11% above the sector median of $0.28.
How are meals prepared?
According to Narangba Aged Care, breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
66% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
