Elderberry Expert Rating and Opinion
The Elderberry Index for Burpengary Manor Aged Care is 3.6 out of 5, compared with a national average of 3.81. Two findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Respectful treatment is above the survey average
100% answered “Always” or “Most of the time”, compared with 95.9% across other homes.
More residents consistently feel safe
100% answered “Always” or “Most of the time”, compared with 96.4% across other homes.
Worth a closer look
Reported care time falls short of a staffing target
Total care: 212 vs 212 minutes; registered nurses: 41 vs 43 minutes per resident per day.
Food enjoyment fell in the latest survey
63% positive in 2025, compared with 81% in 2024: 18 percentage points lower.
Confidence in staff skills is below the survey average
71% answered “Always” or “Most of the time”, compared with 89.5% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.45% | 1354 |
| How well the home is run | 89.34% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.49% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.82% | 1354 |
| Enjoying the food | 70.27% | 1354 |
| Following up concerns | 85.20% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.20% | 1354 |
What do residents say about Burpengary Manor Aged Care?
In the 2025 Residents’ Experience Survey, 71% of residents surveyed at Burpengary Manor Aged Care answered “always” or “most of the time” when asked whether staff know what they are doing, below the 89.5% average across other homes by 18.5 percentage points. Answers were also below the average for other homes when residents were asked whether they get the care they need (79% against 94.5%) and whether staff explain things to them (67% against 81.8%).
The largest gap above other homes was when residents were asked whether staff treat them with respect: 100% answered “always” or “most of the time”, against an average of 95.9%. In all, answers on 2 of the 10 questions other than food were at least 3 percentage points above the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about the training staff receive. When residents were asked whether staff know what they are doing, 33% answered “always”, 38% “most of the time” and 29% “some of the time”; none answered “never”.
Do residents feel safe?
When residents surveyed at Burpengary Manor Aged Care were asked whether they feel safe, 83% answered “always” and 17% “most of the time”.
What is the food like at Burpengary Manor Aged Care?
In the 2025 Residents’ Experience Survey, 63% of residents surveyed at Burpengary Manor Aged Care said they like the food “always” or “most of the time”, 7.3 percentage points below the average of 70.3% across other homes. The share fell from 81% in 2024. Another 33% answered “some of the time” and 4% “never”.
In January to March 2026, Burpengary Manor Aged Care spent $20 per resident per day on food, 25% above the sector median of $16. Spending on dietitians in the same quarter was $0.19 per resident per day, 32% below the sector median of $0.28.
How are meals prepared?
Burpengary Manor Aged Care reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
63% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Burpengary Manor Aged Care spend on resident care?
In the 2024–25 financial year, Burpengary Manor Aged Care spent $237.46 per resident per day on care and nursing, 10% below the sector median of $264.85. Spending across all categories was $392.09 per resident per day. These amounts are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Other categories included administration ($41.80), accommodation and maintenance ($39.21), and cleaning and laundry ($31.84) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($148.38) and registered nurses ($46.16).
How much care and nursing does Burpengary Manor Aged Care provide?
Burpengary Manor Aged Care reported 212 minutes of care per resident per day in January to March 2026, matching its target of 212 minutes. Registered nurses provided 41 of those minutes, 2 minutes below the registered-nurse target of 43.
In none of the last four quarters did Burpengary Manor Aged Care meet both its total and registered-nurse targets. Minutes of care per resident per day ranged from 212 to 235 across those four quarters.
Who provides that care?
Personal care workers provided 164 minutes per resident per day, followed by registered nurses (41 minutes) and enrolled nurses (8 minutes). In the same quarter, Burpengary Manor Aged Care also reported spending on physiotherapists, podiatrists, speech pathologists and dietitians.
