Elderberry Expert Rating and Opinion
The Elderberry Index for Moyne Roshana Care is 4.07 out of 5, compared with a national average of 3.81. Three findings stand out as positive, and three are worth a closer look.
Things we noticed
Positive standouts
Staffing rating exceeds the national average
5 out of 5, compared with 3.18 across other rated homes in the August 2026 extract.
Food enjoyment improved in the latest survey
86% positive in 2025, compared with 75% in 2024: 11 percentage points higher.
Staff communication is a relative strength
100% answered “Always” or “Most of the time”, compared with 81.8% across other homes.
Worth a closer look
Compliance rating trails the national average
4 out of 5, compared with 4.83 across other rated homes in the August 2026 extract.
Getting needed care is below the survey average
78% answered “Always” or “Most of the time”, compared with 94.5% across other homes.
Fewer residents consistently feel safe
85% answered “Always” or “Most of the time”, compared with 96.5% across other homes.
Sources and Explanation
This is a programmatic interpretation of published data, not an in-person inspection or a separate expert-assigned score. The figures are the Elderberry Index and its four government component ratings; a measure the home has no published rating for is left out. Our rating methodology.
Ratings: August 2026. Survey comparisons: 2025 interview responses from that extract. Other Australian homes in the same ratings extract; survey comparisons also require the same interview year. Each eligible home has equal weight; missing/invalid values excluded. These are descriptive comparisons, not resident-weighted or adjusted for differences in care needs.
How findings are selected
Survey gaps of at least 3 percentage points, rating gaps of at least 0.3 stars, and changes of at least 10 percentage points can qualify. These are editorial selection thresholds, not tests of statistical significance. Benchmarks need at least 30 homes. Each side shows up to three eligible findings; missing values never become negative findings. Specific combined food evidence and sustained care-target results are prioritised, then larger differences. Respect and caring are grouped when both qualify.
Food spending uses the My Aged Care sector median for Jan–Mar 2026; resident enjoyment comes from the 2025 survey. The combined finding reports two separate observations from different reporting periods; it does not establish that spending caused the survey result. Year-to-year survey samples may differ and respondent counts are unavailable. Care consistency uses the latest four submitted, quality-checked care-minute records and direct RN minutes without EN top-up.
A lower compliance rating is a comparison with other homes, not a claim of an active sanction. Higher expenditure alone is not treated as better care. Unadjusted clinical incident measures are not used to rank quality here.
My Aged Care home profile · Government Star Ratings extract
Benchmark populations
| Measure | Mean | Other homes |
|---|---|---|
| Elderberry Index | 3.81 | 2365 |
| Residents’ experience | 3.62 | 2434 |
| Compliance | 4.83 | 2395 |
| Staffing | 3.18 | 2454 |
| Quality measures | 3.07 | 2456 |
| Respectful treatment | 95.86% | 1354 |
| Feeling safe | 96.46% | 1354 |
| How well the home is run | 89.32% | 1354 |
| Getting needed care | 94.48% | 1354 |
| Confidence in staff skills | 89.48% | 1354 |
| Encouragement to stay independent | 88.59% | 1354 |
| Staff explaining things | 81.80% | 1354 |
| Enjoying the food | 70.25% | 1354 |
| Following up concerns | 85.19% | 1354 |
| Kind and caring staff | 95.96% | 1354 |
| Having a say in daily life | 93.19% | 1354 |
How much care and nursing does Moyne Roshana Care provide?
In January to March 2026, Moyne Roshana Care reported 228 minutes of care per resident per day, 20 minutes above its target of 208 minutes. Registered nurses provided 43 of those minutes, 1 minute above the registered-nurse target of 42.
In two of the last four quarters, Moyne Roshana Care met both its total and registered-nurse targets. Across those four quarters, minutes of care per resident per day ranged from 214 to 228.
Who provides that care?
Personal care workers provided 178 minutes per resident per day, followed by registered nurses (43 minutes) and enrolled nurses (6 minutes). In the same quarter, Moyne Roshana Care also reported spending on physiotherapists, podiatrists, speech pathologists, and lifestyle and recreation workers.
What do residents say about Moyne Roshana Care?
Asked in the 2025 Residents’ Experience Survey whether staff explain things to them, 100% of residents surveyed at Moyne Roshana Care answered “always” or “most of the time”, 18.2 percentage points above the average of 81.8% across other homes. Answers were also above the average for other homes when residents were asked whether the home is well run (100% against 89.3%) and whether staff treat them with respect (100% against 95.9%).
The largest gap below other homes was when residents were asked whether they get the care they need: 78% answered “always” or “most of the time”, against an average of 94.5%. In all, answers on 3 of the 10 questions other than food were at least 3 percentage points below the average for other homes.
What should you ask about on a visit?
A visit is a chance to ask about how care plans are reviewed and changed. Of residents asked whether they get the care they need, 71% answered “always”, 7% “most of the time” and 21% “some of the time”; none answered “never”.
Do residents feel safe?
When residents surveyed at Moyne Roshana Care were asked whether they feel safe, 64% answered “always” and 21% “most of the time”.
What is the food like at Moyne Roshana Care?
When residents surveyed at Moyne Roshana Care for the 2025 Residents’ Experience Survey were asked whether they like the food, 86% answered “always” or “most of the time”, 15.8 percentage points above the average of 70.2% across other homes. The share rose from 75% in 2024. Another 14% answered “some of the time”, and none answered “never”.
In January to March 2026, Moyne Roshana Care spent $15 per resident per day on food, 6% below the sector median of $16. In the same quarter, Moyne Roshana Care reported no spending on dietitians, against a sector median of $0.28 per resident per day.
How are meals prepared?
Moyne Roshana Care reports that breakfast, lunch and dinner are all cooked fresh. All meals are prepared on site.
Do residents enjoy the food?
Residents who answered “Always” or “Most of the time”.
86% of surveyed residents
Spending & preparation
Daily spending on food and dietitian services, and how meals are prepared.
Sources and Explanation
How does Moyne Roshana Care spend on resident care?
Total spending at Moyne Roshana Care in the 2024–25 financial year was $387.83 per resident per day, and care and nursing made up 62.6% of it. Care and nursing spending of $242.70 was 8% below the sector median of $264.85. These figures are the home’s costs, not the fees a resident pays.
Where does the rest of the spending go?
Spending on other categories included administration ($41.93), accommodation and maintenance ($39.27), and cleaning and laundry ($24.91) per resident per day. Within care and nursing, the largest amounts per resident per day went to personal care workers and assistants in nursing ($135.55) and registered nurses ($52.54).
